Voice of Customer (VoC) Patient Advocacy Intern

GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $60 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

As an intern you will be a part of the 12 week summer internship program that will provide an exceptional learning experience and an opportunity to be a part of a company who is helping Americans find convenient and affordable healthcare. We are currently looking for hard-working, curious and eager students to join our team.

About the Role: 

GoodRx is looking for a Voice of Customer (VoC) Intern to join the Patient Advocacy (PA) team, which is our customer support department. This role would report into the Senior Customer Experience Manager, Patient Advocacy. This role requires a curious, data-driven, and detail-oriented person who desires to help improve the human experience in a complex healthcare system.

Responsibilities:

In this role, you will deep-dive and assess key GoodRx features and value propositions. Some possible areas of focus may be: 

• Patient Advocacy (i.e. support team) call dispositioning 

• Data analysis and reporting dashboards 

• Survey feedback 

• Focus groups with call center agents 

Throughout the projects, findings and insights will be produced in collaborations with Business Intelligence (BI) partners to synthesize findings across data sources. Additionally, results will be shared with cross-functional stakeholder teams via regular updates.

The internship will culminate with a final presentation to internal stakeholders. 

Additional responsibilities include leveraging VoC resources to support ad hoc data requests, and improving VoC research platforms and processes to optimize how we capture and report on customer experience  insights. Depending on the candidate, there will be other opportunities to own and/or collaborate on other key initiatives. 

Basic Skills and Qualifications:

• Extremely curious, motivated, and ready to work hard!

• Willingness to take initiative and problem solve in a team environment

• Strong organizational skills to manage multiple tasks

• Ability to analyze survey data and extract insights

• Ability to create charts and graphs to effectively illustrate data

• Critical thinking to identify trends and patterns in customer feedback, and tie it back to quantitative data and overall business impacts 

• Stakeholder engagement and management skills 

• Strong Google Slides & presentation skills 

• Active listening skills for PA call listening and focus group sessions

• Ability to organize and present data to stakeholders and large audiences

• Experience with Google Slides, Google Sheets, and Google Docs is a plus

• Experience with survey and/or text analytics/sentiment analysis tools is a plus

Required Qualifications:

• Currently pursuing a Bachelor’s degree, to which you will return to in Fall 2025

• Expected graduation date between May or June 2027

• L.A.- based candidates who can work on-site 1-3 days/week

• Able to commit to full time internship program for 12 weeks during durning summer of 2025

Compensation rate for undergraduate students is $22.00 an hour.

***Application deadline: Friday, March 28th 2025 (Noon PT)***

GoodRx also offers medical, dental and vision benefits to interns throughout the duration of the internship.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.