The Role
Provides VistA/MUMPS application sustainment and Tier 2/Tier 3 production support. Troubleshoots incidents and defects, performs root cause analysis, develops remediation plans, and supports testing, validation, release readiness, deployment planning, and post-release monitoring. Collaborates with technical teams, product owners, release managers, operations personnel, and government stakeholders while improving sustainment processes and supporting legacy modernization.
Summary Generated by Built In
Key Skillset & Experience Required:
- Strong hands-on experience with VistA application sustainment, operations, maintenance, or modernization
- Strong MUMPS programming experience and understanding of VistA technical architecture
- Experience with VistA routines, globals, FileMan, data dictionaries, cross-references, and package dependencies
- Experience troubleshooting and resolving production defects, incidents, service requests, and production issues
- Tier 2/Tier 3 production support, ticket triage, escalation, workaround identification, and resolution planning
- Strong Root Cause Analysis (RCA) skills across code, data, configuration, workflow, interfaces, and environments
- Experience with defect management and developing/reviewing resolution and remediation plans
- Experience supporting testing, validation, release readiness, deployment planning, and post-release monitoring
- DevOps – 2–5 years required
- Ability to collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders
- Strong communication skills with both technical and non-technical audiences
Preferred Experience:
- Department of Veterans Affairs (VA) systems or federal healthcare platforms
- VA product-line delivery models and federal sustainment practices
- Agile, DevSecOps, and federal compliance requirements
- Monitoring, RCA reporting, data correction, table maintenance, backlog management, defect prevention, or legacy system modernization
- Knowledge transfer and sustainment process improvement
The core responsibilities include VistA/MUMPS sustainment, production issue resolution, RCA, Tier 2/Tier 3 support, defect management, testing and validation, release readiness, and post-release monitoring.
Skills Required
- Hands-on experience with VistA application sustainment, operations, maintenance, or modernization
- Strong MUMPS programming experience and understanding of VistA technical architecture
- Experience with VistA routines, globals, FileMan, data dictionaries, cross-references, and package dependencies
- Experience troubleshooting and resolving production defects, incidents, service requests, and production issues
- Experience providing Tier 2/Tier 3 production support, ticket triage, escalation, workaround identification, and resolution planning
- Strong root cause analysis skills across code, data, configuration, workflow, interfaces, and environments
- Experience with defect management and developing or reviewing resolution and remediation plans
- Experience supporting testing, validation, release readiness, deployment planning, and post-release monitoring
- 2–5 years of DevOps experience
- Ability to collaborate with developers, testers, product owners, release managers, operations teams, and government stakeholders
- Strong communication skills with technical and non-technical audiences
- Experience with Department of Veterans Affairs systems or federal healthcare platforms
- Experience with VA product-line delivery models and federal sustainment practices
- Knowledge of Agile, DevSecOps, and federal compliance requirements
- Experience with monitoring, RCA reporting, data correction, table maintenance, backlog management, defect prevention, or legacy system modernization
- Experience with knowledge transfer and sustainment process improvement
tCognition Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about tCognition and has not been reviewed or approved by tCognition.
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Strong & Reliable Incentives — Job postings emphasize competitive base pay with commissions for sales roles, enabling higher total compensation where commissions drive earnings. Flexible engagement models are highlighted, suggesting incentive structures that can materially impact pay for applicable positions.
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Wellbeing & Lifestyle Benefits — Flexible work schedules and remote opportunities are repeatedly highlighted, supporting day-to-day balance. Public sources emphasize work-life balance and flexibility more than premium pay features, pointing to lifestyle strengths within the package.
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The Company
What We Do
tCognition is a Certified Minority-Based Enterprise that specializes in IT and Professional Services, with a focus on software development for Emerging Technologies. We have established an AI/ML Center of Excellence dedicated to developing Conversational AI solutions, aiming to enhance customer engagement through advanced voice and visual components integration. Additionally, tCognition has developed Xseed.AI, an AI-powered Applicant Tracking System designed to optimize the recruitment process
