Visitor Experience Coordinator

Posted 14 Days Ago
Be an Early Applicant
Campus, IL, USA
In-Office
Entry level
Professional Services • Social Impact
The Role
Coordinate front-of-house visitor experience and event operations at the Wexner Center. Recruit, train, schedule, and supervise part-time staff and volunteers; collaborate with programming and other departments on public-facing activities; support facility rentals and events; perform physical setup and on-site duties, including lifting and use of a vehicle; ensure positive visitor interactions consistent with the institution's mission.
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Job Title:Visitor Experience Coordinator

Department:Wexner Center for Arts | Facilities Rentals

Mission Statement 
The Wexner Center for the Arts is The Ohio State University’s multidisciplinary laboratory for contemporary art and culture. Through exhibitions, performances, screenings, educational programs, artist residencies, and publications the Wex serves as a vital forum where artists test ideas and where diverse audiences engage the art and issues of our time. In its programs, the Wex balances a commitment to experimentation with a critical appreciation of the past. Our work affirms the university’s pursuit of civic participation, freedom of expression, and robust dialogue. 
As a member of the Wexner Center for the Arts’ Visitor Experience team (Visitor & Ticketing Services, House Management, Facility Rentals/Events, the Wexner Center Store), responsible for implementing a consistently positive experience for the Center’s visitors, consistent with the institution’s mission & brand; work in conjunction with programming teams to plan, manage and supervise front of house activities as they relate to audiences; recruit, train, schedule, supervise, and update volunteers and part time staff on various programs and events at the Center; provide input into areas that interact with the public in consultatory relationship to other departments regarding Visitor Experience.
Supervises:   25-30 Intermittent Part time Staff and 30-40 Volunteers; in conjunction with other Events Coordinator
Desired Experience and Skills 

Bachelor’s degree in theater, arts administration, or an equivalent combination of education and experience in visitor experience or other equivalents required; excellent verbal and written communication skills, excellent interpersonal skills, and ability to remain focused under pressure required; working knowledge of MS Word, Excel, Outlook required; sustained physical activity, such as pushing carts, set-up, remaining standing on feet for extended periods, walking up stairs and inclined ramps required; lifting up to 50 lbs. required; valid US driver license required.  Experience in large-scale performing arts management and volunteer management/volunteer experience desired; event management experience or a desire to learn desired; mentoring experience desired; basic knowledge of the language and terms of the performing, media, and/or visual arts strongly desired.
Full-time schedule is 40 hours per week. Must be flexible to work evenings, weekends, and possible holidays as needed; use of personal vehicle may be required (mileage reimbursed). Successful completion of background check prior to start date required.
In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17, this position has been designated as a standby (not required to report to work) position; requires successful completion of background check.

Additional Information:

Position is a member of the American Federation of State, County, & Municipal Employees Local 322, Ohio Council 8, AFL-CIO.

Location:Wexner Center for the Arts (0386)

Position Type:Regular

Scheduled Hours:40

Shift:First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability. 

Skills Required

  • Bachelor's degree in theater, arts administration, or equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and ability to remain focused under pressure
  • Working knowledge of MS Word, Excel, Outlook
  • Sustained physical activity (pushing carts, extended standing, stairs and ramps)
  • Ability to lift up to 50 lbs
  • Valid US driver license (use of personal vehicle may be required; mileage reimbursed)
  • Flexible schedule to work evenings, weekends, and possible holidays; full-time 40 hours/week
  • Successful completion of background check prior to start date
  • Experience in large-scale performing arts management and volunteer management
  • Event management experience or desire to learn
  • Mentoring experience
  • Basic knowledge of performing, media, and/or visual arts terminology
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The Company
31,123 Employees
Year Founded: 1870

What We Do

The Salmon P. Chase Center for Civics, Culture, and Society was established by the State of Ohio in 2023 to research and teach the historical ideas, traditions, and texts that have shaped the American constitutional order.

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