Vision Plus Batch Support Lead (Mainframe & AWS Batch Management, Incident & SLA Management)

Synechron is seeking an experienced Vision Plus Batch Support Technical Lead to oversee and manage batch processing support within our financial services environment. The role involves monitoring production and UAT batch jobs, coordinating issue resolution, and ensuring adherence to service level agreements (SLAs). The ideal candidate will lead cross-functional support teams, optimize batch processes, and contribute to maintaining operational excellence in a dynamic, shift-based environment. This position is pivotal for ensuring stable, efficient, and secure batch processing operations supporting business continuity and client requirements.

Required Skills:

• Proficiency in batch support for Mainframe environments (CICS, parser executions, file transmissions)
• Experience with AWS batch processing and cloud-based batch management tools
• Knowledge of system monitoring, troubleshooting, and automation tools applicable to batch processing
• Familiarity with infrastructure support tools and scripting for automation (e.g., shell scripts, JCL, or similar)

Preferred Skills:

• Experience with Vision Plus banking systems or similar core banking platforms
• Exposure to cloud orchestration and automation tools such as CloudWatch, CloudFormation or similar
• Knowledge of disaster recovery procedures and testing tools

• Lead and coordinate the support for production and UAT batches on Mainframe and AWS platforms, ensuring high availability and timely execution
• Engage with support teams across regions for issue resolution, crisis calls, and incident management
• Track, analyze, and resolve batch failures, abends, and performance issues; implement both short-term fixes and long-term solutions
• Ensure active monitoring, trimming, and optimization of batch jobs, including automation initiatives
• Adhere to SLAs by managing incident escalation, root cause analysis (RCA), and effective communication
• Support pre- and post-batch activities such as parser executions, file transmissions, and pace issues
• Conduct and document POSVET (Positive Verification Test) for releases, disaster recovery, and regions
• Participate in adhoc tasks including account purge, bank migration, IPL support, performance testing, and project testing support
• Maintain documentation on batch processes, procedures, and support activities to ensure operational transparency

Batch Processing & Mainframe Support:

• Essential: Mainframe batch support, CICS, parser executions, abend resolution
• Preferred: AWS batch processing tools, cloud automation for batch workflows

Scripting & Automation:

• Shell scripting, JCL, or equivalent for batch management and automation

Monitoring & Troubleshooting Tools:

• System monitoring tools, log analysis, and incident tracking software

Cloud Technologies:

• AWS services related to batch management (e.g., Lambda, Step Functions) – preferred

Databases & Data Transmission:

• File transmission protocols, FTP/SFTP, and related tools for secure file exchanges

• 6+ years of experience in batch support, mainframe operations, or similar environments within financial services
• Proven track record in supporting and troubleshooting large-scale batch jobs in production and UAT environments
• Experience with AWS batch processing and/or cloud-based automation projects
• Leadership experience or support team coordination in a critical, shift-based environment
• Knowledge of disaster recovery testing and implementation procedures

• Monitor batch jobs and alert systems to ensure scheduled completion and performance standards
• Lead incident response calls, coordinate with technical teams to resolve issues, and document RCA for SLA breaches
• Manage batch job fix deployment, pace management, and transmission troubleshooting
• Test and support release rollouts, ensuring configuration accuracy and region-specific requirements (POSVET)
• Optimize batch workflows and implement automation strategies for repeated manual tasks
• Support adhoc requests such as account purge, migrations, performance testing, and disaster recovery checks
• Conduct root cause analysis for recurring issues and propose enhancements for operational efficiency
• Provide on-call support during designated shifts, ensuring 24/7 operational readiness

• Bachelor’s degree in Computer Science, Information Technology, or related fields
• Proven experience supporting mainframe batch jobs and cloud-based batch processing (AWS preferred)
• Experience with Vision Plus or similar banking systems is advantageous
• Certifications in cloud platforms, automation, or batch processing are a plus
• Strong problem-solving skills and ability to work under pressure in shift-based support

• Excellent leadership and team coordination skills
• Strong analytical and troubleshooting capabilities
• Effective communication skills for crisis calls and stakeholder updates
• Ability to prioritize tasks and manage time effectively in a 24x7 environment
• Flexibility to work in early morning or late evening shifts, with a focus on continuous improvement
• Team-oriented mindset with the ability to influence and collaborate across regions and functions

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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