At PrizePicks, we are the fastest growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 450 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?
We are seeking a VIP Representative to join our organization. This position will be responsible for maintaining a book of VIP customers and providing a 6 star experience.
What you'll do:
- Manage & retain a book of VIP members, providing a 6-star experience through elevated service & premium perks.
- Drive significant increases in loyalty and gaming revenue from your book of business.
- Create personalized & memorable experiences for VIPs that generate increased brand affinity.
- Help plan, attend & host at PrizePicks’ live events.
- Respond to & resolve inquiries from VIPs in a timely manner.
- Collaborate with the VIP Team & other PrizePicks departments to innovate engagement opportunities & unique experiences for VIPs.
- Provide detailed reports on your book of VIP members.
- Check in with VIPs in accordance with our Responsible Gaming procedures.
What you'll have:
- 1-2 years of customer-facing experience, high-end customer service field preferred.
- Excellent interpersonal & communication skills, ability to build relationships.
- Passionate about providing top-tier service.
- Passionate about sports (gaming knowledge is not required, but is essential to the role).
- Thrives in a hyper growth environment, willing to help where it is needed.
- Travel for this role is expected. Willing & able to work non-traditional hours.
Where you'll live:
- Atlanta, GA
Benefits you’ll receive:
In addition to your great compensation package, we’ll shower you with perks including:
- Company-subsidized medical, dental, & vision plans
- 401(k) plan with company match
- Long-term incentives and bi-annual bonus
- Uncapped PTO to encourage a healthy work/life balance (2-week MINIMUM required!)
- Generous paid leave programs, including 16-week paid parental leave and disability benefits
- Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
- Company-wide in-person events and team outings
- Lifestyle enhancement program
- Company equipment provided (Windows & Mac options)
- Annual performance reviews with opportunities for growth and career development
You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
What the Team is Saying
What We Do
PrizePicks is the fastest-growing sports company in North America according to the 2022 Inc. 5000 rankings and the largest independent skill-based fantasy sports operator in North America. The company was recognized as the Fantasy Sports Business of the Year Award by the Fantasy Sports & Gaming Association and as the Fantasy/DFS Operator of the Year by EGR North America. PrizePicks is the most fun, fast and simple version of daily fantasy sports, covering a wide variety of sports leagues from the NFL and NBA to esports titles League of Legends & Counter-Strike. Founded and headquartered in Atlanta, GA, the PrizePicks workforce has grown to over 200 in the past year, with the company recently being recognized as a Top Workplace by the Atlanta Journal Constitution.
Why Work With Us
A great place to work has a team-first mindset that fosters trust, open communication, and a willingness to adapt. It moves quickly with purpose, operates at peak performance, and encourages creativity. Employees feel valued, supported, and motivated to succeed in a positive and inclusive work environment.
We believe in people here at PrizePicks.
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