The Role
About BTSE:
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:
We are a leading cryptocurrency exchange seeking a VIP Assistant to provide high-quality support and relationship management for our most valued clients. This role does not require extensive industry experience and is well-suited for candidates with backgrounds in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high-end service industries. The ideal candidate is highly responsive, detail-oriented, and proactive, ensuring VIP clients receive an exceptional experience.
Responsibilities:
- VIP Relationship Management: Build and maintain strong relationships with VIP clients, ensuring their needs are met with professionalism and efficiency.
- Real-Time Communication: Act as the first point of contact for VIP inquiries, providing prompt, accurate, and personalized responses via chat, email, or calls.
- Request Coordination & Follow-Up: Track and manage VIP requests, ensuring all issues and requirements are addressed and resolved efficiently.
- Concierge-Level Support: Offer a premium client experience, anticipating VIP needs and proactively providing solutions.
- Cross-Team Collaboration: Work closely with internal teams (e.g., Customer Support, Business Development, and Product teams) to ensure a seamless VIP experience.
Requirements:
- Experience in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high-end service industries, preferably handling high-value clients.
- Fluent in English and Chinese (both written and spoken), with excellent communication skills to support a global VIP client base.
- Highly organized, detail-oriented, and proactive in problem-solving.
- Comfortable handling high-pressure situations while maintaining a professional and service-focused approach.
Nice to Haves
- Prior experience handling international clientele.
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive healthcare schemes for employees and dependants
- And many more! Apply and let us tell you more!
#LI-JY1
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
