The Video Sighting Specialist in Pasig City, Philippines will monitor live and recorded video feeds, review AI-generated alerts, identify relevant incidents, and escalate events according to established procedures. This role requires strong attention to detail, sound judgment, clear communication, and the ability to remain focused during an eight-hour shift.
Key Responsibilities:
- Monitor video feeds, alerts, and system-generated events.
- Assess activity and classify alerts accurately.
- Escalate security, safety, or operational incidents when required.
- Provide clear and factual information during escalations.
- Document observations, actions, and incident outcomes.
- Complete accurate shift handovers.
- Follow customer procedures, privacy requirements, and information-security policies.
- Report system issues, recurring false alerts, and workflow concerns.
- Participate in training, coaching, and quality reviews.
Qualifications:
- Bachelor's degree is required
- Previous experience in CCTV monitoring, security operations, alarm monitoring, incident response, customer support, or a similar environment is preferred.
- Strong written and spoken English.
- Excellent attention to detail and observational skills.
- Ability to follow procedures and make sound decisions under pressure.
- Good computer, typing, and documentation skills.
- Reliable attendance and punctuality.
- Willingness to work rotating day, night, weekend, and holiday shifts.
Preferred Experience:
- Experience in a Security Operations Center, monitoring center, or command center.
- Familiarity with video management, incident-management, or ticketing systems.
- Experience supporting international customers.
Key Performance Measures:
- Monitoring and alert accuracy
- Escalation response time
- Incident-report quality
- Compliance with procedures
- Attendance and schedule adherence
- Quality-assurance results
Skills Required
- Bachelor's degree
- Previous experience in CCTV monitoring, security operations, alarm monitoring, incident response, customer support, or similar environment
- Strong written and spoken English
- Excellent attention to detail and observational skills
- Ability to follow procedures and make sound decisions under pressure
- Good computer, typing, and documentation skills
- Reliable attendance and punctuality
- Willingness to work rotating day, night, weekend, and holiday shifts
- Experience in a Security Operations Center, monitoring center, or command center
- Familiarity with video management, incident-management, or ticketing systems
- Experience supporting international customers
What We Do
Commit is a global tech services company with offices in Israel, US, Canada, UK, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Cloud, GenAI, Software, IoT, Big Data, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
