Join RAKBANK – Where Innovation Meets Integrity
At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.
Job DescriptionAbout the Role
As VP, Senior Transformation & Strategic Program Lead, you will report to the Head of Strategic Outsourcing & Transformation and play a pivotal role in driving bank-wide transformation initiatives under the COO’s Office. This role is responsible for leading strategic outsourcing programs, optimizing operational models, and delivering measurable efficiencies across business and enablement functions.
You will collaborate with internal stakeholders and external partners to implement scalable solutions, enhance customer centricity, and embed a culture of service excellence.
What You’ll Be Doing
Strategic Transformation & Outsourcing
- Lead the design and execution of strategic outsourcing and shared services models.
- Drive transformation programs across the bank, ensuring alignment with COO-led initiatives.
- Deliver cost and headcount efficiencies through lean methodologies and digitization.
Program Delivery & Governance
- Oversee automation projects and MIS initiatives within the COO’s Office.
- Implement robust governance frameworks for offshoring and outsourcing, including PALM governance.
- Ensure compliance with regulatory frameworks and internal policies.
Operating Model Implementation
- Define and roll out processes, decision-making frameworks, and training for outsourced units.
- Manage end-to-end delivery of Shared Services Centers.
- Continuously identify digitization opportunities to improve customer experience and service levels.
Stakeholder Engagement
- Collaborate with IT, Operations, Business Units, and Premises teams to integrate new systems and co-location strategies.
- Manage vendor selection and onboarding for transformation tasks.
- Liaise with the Customer Experience unit to support service excellence initiatives.
What We’re Looking For
Education:
MBA or professional degree
Certified Agile or Scrum Master preferred
Experience:
- 10+ years in banking program management
- 3–5 years in outsourcing initiatives
- Proven success in transformation strategy and execution
- Experience with regulatory frameworks (CB UAE) and outsourcing setups in Asia/subcontinent regions
What’s In It For You
- Competitive, performance-linked compensation
- Medical coverage for you and your family
- Comprehensive life insurance
- Inclusive and diverse workplace culture
- Career development and fast-track growth opportunities
- Mentorship from industry experts
Skills That Set You Apart
Core Competencies:
- Strategic foresight and breakthrough thinking
- Stakeholder balancing and influence
- Business acumen and market awareness
- Integrity, authenticity, and trust-building
- Problem-solving and decision-making in complex environments
- Agile leadership and team mobilization
- Execution excellence and accountability
- Adaptability and resilience in dynamic settings
Technical Expertise:
- Deep understanding of outsourcing/offshoring frameworks
- Experience in transformation strategy and digital adoption
- Strong governance and change management capabilities
- Executive-level communication and influencing skills
Ready to Lead Strategic Change at Scale?
If you’re passionate about transformation, operational excellence, and delivering impact across the organization, we’d love to hear from you.
Apply now and be part of RAKBANK’s journey to redefine banking through innovation and strategic execution.
Similar Jobs
What We Do
We’re RAKBANK. Banking should feel simple. Human. Helpful. So that’s the kind we build. Since 1976, we’ve been helping people and businesses across the UAE grow with confidence, giving them the tools, the support, and the trust to make things happen. We started as a community bank and grew into one of the country’s most dynamic financial institutions. What’s never changed is our belief that banking should work for people, not the other way around. Today, we’re leading a new chapter, one that combines smart digital innovation with genuine human connection. We call it digital with a human touch. We serve customers across every segment through our Personal Banking Group (PBG), Business Banking Group (BBG), and Wholesale Banking Group (WBG). As the UAE’s go-to SME bank, we’re helping thousands of businesses grow and thrive with seamless, digital-first banking. Our group also includes Skiply, the region’s leading school payments app; Protego, our next-generation insurance aggregator; and RAK Insurance, one of the UAE’s most trusted insurers, together creating an ecosystem that makes life simpler and safer for our customers. From empowering entrepreneurs and SMEs to launching the UAE’s first crypto brokerage for retail customers and our own AI-powered digital assistant, we’re shaping the future of banking while keeping the heart of it the same: people. RAKBANK — Digital With a Human Touch.
