Vice President of Technology

Role Summary:

The Vice President of Technology owns the company’s technology vision, ensuring it supports business growth, scalability, and competitive advantage. The VP creates and executes a forward-looking technology strategy, aligning it with organizational objectives, and ensuring the timely execution of a robust technology roadmap. 

The VP combines strategic vision with a hands-on expertise to drive technology initiatives aligned with organizational goals, ensuring sustainable growth and innovation. 

Key Responsibilities:

Strategy: 

• Owns the company's technology strategy in alignment with its business goals including the scalability of our technology, and its competitive advantage
• Partners with the CEO and other executives to make informed decisions about technology direction and investments ensuring ROI
• Develops and manages the Technology portion of the yearly budgeting process ensuring effective cost control measures
• Prepares build versus buy due diligence and decision matrix as needed

Leadership:  

• Builds and mentors a high-performing technology team, fostering collaboration, innovation, and accountability
• Ensures individual and team performance via objective based KPIs

Technical Management / Execution:  

• Ensures timely delivery of work product , within scope, and on budget per the company roadmap  
• Owns the architecture and implementation of the company’s Client Facing and Enterprise Level products suite based on platforms such as SalesForce and Microsoft Azure
• Ensures compliance with relevant regulations (GDPR, CCPA, etc.) and industry standards  
• Aligns operations with one or more IT Management Frameworks (ITIL, COBIT, TOGAF) and IT Security Frameworks (NIST, ISO)

Vendor & Outsourcing Management:  

• Leads the selection, negotiation, and management of relationships with vendors for outsourced projects, ensuring alignment with organizational goals
• Evaluates and oversees third-party services and integrations, including data providers and service partners, to optimize performance and cost-effectiveness

Reports to: CEO 

Interacts with: executives, employees, vendors, customers 

Travel required: 10% 

Location: Remote within the United States 

Education and Functional Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred
• 15+ years of experience in technology leadership roles, with a focus on strategy and operations
• Proven enterprise level expertise with Salesforce, including customization, integration, and administration  
• Is subject-matter expert in Salesforce customization, integration, and administration
• Is a subject-matter expert in data architecture, especially around Azure Data Factory, Azure Databricks, Azure Data Lake, Azure SQL, and Azure Cosmos DB
• Familiar with one or more IT Management Frameworks (ITIL, COBIT, TOGAF) and IT Security Frameworks (NIST, ISO)
• Extensive experience in the FinTech space, with knowledge of financial systems, payment processing, and risk management technologies
• Has built teams responsible for creating and scaling software products in both customer facing and Enterprise Level settings
• Exceptional leadership and team-building skills, with experience managing distributed teams
• Deep understanding of IT governance, compliance, and cybersecurity best practices
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization

Behavioral/Skill Requirements 

• Demonstrated ability to analyze complex issues and use sound judgment to evaluate data, can easily draw conclusions, and make recommendations. Can easily explore alternative solutions, think creatively, and break down problems to understand their root causes
• Demonstrated ability to learn from experience, can easily adapt to new situations, and apply lessons learned to achieve success
• Demonstrated ability to acknowledge mistakes and seek feedback for self-improvement. Is open-minded and explores new ways to approach challenges
• Prior experience setting goals and delivering quality outcomes. Takes ownership and shows a sense of urgency in reaching objectives, measuring progress, and persistently working to overcome obstacles
• Demonstrated ability to navigate uncertainty and change, while remaining productive even in unclear situations
• Can quickly shift priorities as needed and find ways to move forward without having all the answers
• Demonstrated ability to prioritize and understand customer needs, both internal and external customers. Understands how one’s actions impact others and makes adjustments to align with team and organizational needs

Key Performance Indicators (KPIs)

Technology Roadmap Execution: Percentage of roadmap milestones completed on time and within budget