- Serve as the primary technical and business workflow escalation point for the LumeFX Support Team.
- Own product deliveries to clients, ensuring high-quality implementations within agreed timelines.
- Collaborate closely with the LumeFX Support Team and Engineering to manage support projects and product development.
- Inform the Support Team of all product usage changes and configuration updates before deployment.
- Maintain a detailed understanding of each client's LumeFX system usage and optimize product configuration accordingly.
- Respond promptly to technical client inquiries, providing expert guidance on platform capabilities and best practices.
- Develop and deliver training programs to educate clients on LumeFX products, new features, and optimal usage.
- Document client requirements and feedback to shape the engineering roadmap, ensuring client-centric product development.
- Partner with the Sales team to provide coordinated, client-centric coverage across the full account lifecycle.
- Prior experience in Technical Account Management, Solutions Engineering, or Client-Facing Technical Support in financial services technology or fintech is essential.
- A solid understanding of FX or fixed-income electronic trading workflows, execution venues, and market microstructure is required.
- Demonstrable ability to manage complex technical escalations and coordinate cross-functional teams under pressure.
- Strong verbal and written communication skills, with the ability to present technical concepts to diverse audiences.
- Experience with API integrations, FIX protocol, or low-latency connectivity solutions is highly desirable.
- Commercial acumen to identify upsell and expansion opportunities within an existing client portfolio.
- Highly organized with the capacity to manage multiple client relationships and projects simultaneously.
- A results-driven approach with a track record of successful client engagements and product implementations.
- A collaborative mindset, working effectively with diverse teams to deliver exceptional client experiences.
- A passion for staying updated with the latest industry trends and technologies in financial services.
Skills Required
- Prior experience in Technical Account Management, Solutions Engineering, or Client-Facing Technical Support in financial services technology or fintech
- Solid understanding of FX or fixed-income electronic trading workflows, execution venues, and market microstructure
- Demonstrable ability to manage complex technical escalations and coordinate cross-functional teams under pressure
- Strong verbal and written communication skills and ability to present technical concepts to diverse audiences
- Experience with API integrations, FIX protocol, or low-latency connectivity solutions
- Commercial acumen to identify upsell and expansion opportunities within existing client portfolio
- Highly organized with the capacity to manage multiple client relationships and projects simultaneously
- Results-driven approach with a track record of successful client engagements and product implementations
- Collaborative mindset, working effectively with diverse teams to deliver exceptional client experiences
- Passion for staying updated with latest industry trends and technologies in financial services
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
