Vice President, Professional Services

US Base Salary: $150,000 - $300,000 w/25% bonus

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

What You'll Do:

• Lead a team of 150+ global Professional Services team members, including  business analysts, implementation consultants, project managers, , technical account managers and advanced support consultants, developers, quality analysts, and data engineers.

• Lead a services organization focused on both implementation and ongoing value-added services to our customer base that spans from small non-profits to large corporations

• Drive innovation in service delivery, identifying opportunities for new services, process improvements, and technology enhancements.

• Lead the development of new service offerings, from conception to launch, building out the business case and gaining stakeholder buy-in.

• Optimize a strategy that creates a fungible services delivery model in a multi-product, multi-segment business model

• Lead the process of building a multi-year vision and strategy for Professional Services as a force multiplier for Bonterra

• Consistently deliver a balanced P&L, via margin and utilization optimization, and customer-centric execution and project delivery

• Provide coaching and guidance to help each PS leader to grow and optimize their business and offering portfolio.

• Deeply understand the needs of our customers / social good space to propose additional service offerings that advance customer adoption and increase the value of our Bonterra products

• Ensure PS is a strategic selling asset for our field, and a strong partner to product, success and support bringing the customer voice to bear on the evolution of our products

• Sponsor major projects, escalations, and complex customer engagements.

• Embrace innovation by being on the cutting edge of AI adoption and automation to drive increased efficiency, improve TTV and positively impact the customer experience.

Requirements:

• 15+ years of experience leading services delivery across Commercial and Enterprise segments – experience delivering upon P&L expectations in a $300M+ SaaS company preferred in a multi-product, complex business.

• 10+ years of experience defining and evolving delivery methodology and definitions of roles and practice teams in a Professional Service environment.

• Experience working with Certinia, Salesforce, Monday.com, preferred

• Ability to influence across the C-Suite with desire and ability to lead in a highly-complex environment

• Excellent leadership and team management skills, with a demonstrated ability to build and motivate globally distributed, high-performing teams

• Ability to work effectively with sales, marketing, product, and other departments to ensure cohesive and aligned strategies.

• Experience in developing and executing strategic plans that drive organizational growth and impact.

• Expertise in leading organizational change initiatives and fostering a culture of continuous improvement.

• Offshore and Partner/Channel delivery experience highly desirable

• Bachelor's degree in business or equivalent discipline; MBA preferred

At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomes.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.