Job Summary:
Reporting to the CEO and serving on the Executive Leadership Team (ELT), the Vice President of Product owns the product vision, roadmap, and customer discovery process for Medrio’s full eClinical suite. They will work closely with Engineering, Sales, and Customer Success. The VP of Product leads the Product Management and User-Centered Design functions, sets the AI-forward product strategy, and acts as the company’s chief customer advocate at the executive level.
Essential Duties and Responsibilities:
Customer & Market
- Lead rigorous customer discovery using Steve Blank’s Customer Development methodology — get out of the building, run structured interviews, and change the roadmap based on evidence
- Maintain a current, structured view of the competitive landscape and translate competitive signals into roadmap decisions
- Evangelize the product vision externally — at conferences, with analysts, with strategic customers, and with the Board
- Represent Medrio’s SMB clinical trial customers as the company’s chief customer advocate at the ELT
Product Craft
- Own the product roadmap — build and defend an evidence-based vision that balances new products, existing product health, and technical debt
- Drive an AI-forward product strategy: identify where AI creates distinct, defensible SMB value and ship AI-native features to market
- Prioritize deployment speed and ease of use as primary differentiators; resist feature creep from large-customer requests that distract from the core SMB product
- Use quantitative analytics — usage data, funnel analysis, retention metrics — to inform every significant product decision
- Own product release and design processes; define how features move from concept to launch in alignment with engineering’s Definition of Done
- Lead the User-Centered Design function; coach PMs and designers to produce genuinely validated, user-centered product experiences
Stakeholder & Influence
- Build a trust-based working relationship with the VP of Engineering — align on roadmap tradeoffs, share accountability for launch outcomes
- Align Engineering, Sales, Marketing, and Customer Success around a shared product direction without direct authority over those functions
- Present product strategy to the Board of Directors and investors; handle tough questions about roadmap tradeoffs and competitive positioning
- Collaborate with Sales and Customer Success on go-to-market strategy, pricing, and customer feedback loops
People Leadership
- Lead a mixed org of PM managers, senior PMs, and principal designers simultaneously with different accountability structures and career conversations for each layer
- Build an A-player product team through structured performance management, active recruiting, and deliberate talent development
- Own the product and UX opex budget; make investment tradeoffs proactively and with data
SMB Market Focus
- Position Medrio as the fastest-to-deploy, easiest-to-use platform in the SMB clinical trial market
- Build capabilities that differentiate Medrio with SMB customers — fast build/update cycles, ease of use, rapid time to value
Customers
- CEO and Executive Leadership Team
- Board of Directors (as needed)
- VP of Engineering and engineering leadership
- Product Management and User-Centered Design teams
- Sales, Marketing, and Customer Success
- Customers, CROs, and strategic external partners
Education and Years of Experience:
- Bachelor’s degree in a relevant field — business, computer science, design, life sciences, or equivalent (Master’s degree preferred)
- 10+ years in product management, including 5+ years in a VP-level or equivalent product leadership role
- Demonstrated experience leading a mixed org — both PM managers/directors AND senior ICs (principal PMs or designers) reporting directly
- Track record of developing product leaders and senior ICs — expanding scope, increasing responsibility, and building capability over time
- Demonstrated success launching multiple SaaS products from concept through market adoption
- Direct experience practicing structured customer discovery (Steve Blank’s methodology or equivalent)
- Proven track record of shipping AI-native or AI-enhanced product features
- Demonstrated ability to present product strategy to a board of directors or equivalent investor audience
- Experience using quantitative analytics (usage data, funnel metrics, retention) to inform product decisions
- Product budget ownership — opex planning, investment tradeoffs, vendor decisions
- Life sciences or clinical trial industry experience preferred; GxP and 21 CFR Part 11 familiarity strongly preferred
Working Conditions: Remote home office. Standard office conditions. Occasional domestic and international travel for customer visits, conferences, and analyst meetings.
Other Skills and Abilities:
- AI for cloud software development and AI-native product strategy
- Steve Blank’s Customer Development methodology
- Lead, manage and hold accountable (LMA) according to Medrio standards (scorecards, people analyzer, etc.)
- Deep knowledge of clinical trial workflows, regulations (Part 11, GxP), and the purchasing process of CROs versus sponsors
- Proficiency in product analytics tools and quantitative decision-making
- User-centered design principles and experience leading a UX function
- External evangelism — conference speaking, analyst relations, or media presence
- Ability to self-serve using JIRA and related product management systems of record
About Medrio:
At Medrio, we look for smart, capable, and conscientious people to help us expand our product capabilities, grow our business, and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including
- Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
- Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.
- Weekly company-wide standup.
The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We value collaboration, ingenuity and creating a culture of excellence!
Salary Range: $240,000 - 260,000 USD
To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.
Skills Required
- 10+ years in product management
- 5+ years in a VP-level or equivalent product leadership role
- Bachelor's degree in a relevant field
- Demonstrated experience leading a mixed organization
- Direct experience practicing structured customer discovery
What We Do
Welcome to Medrio's LinkedIn page! Follow us for company news, product updates, industry insights, and more. Medrio delivers integrated eClinical software designed specifically for pharmaceutical, biotech, medical device, diagnostics, and animal health markets. Our innovative electronic data capture (EDC), eSource, eConsent, and ePRO products empower our customers to reduce costs and timelines so that CROs can increase their trial volume and sponsors can bring products to regulatory submission faster. Since our founding in 2005 as the first cloud-based EDC system, we’ve become known throughout the market for our easy-to-use solutions and for delivering speed and simplicity to our customers’ clinical trials. Medrio users can build their databases in an average of 2.8 weeks with no programming required, make mid-study changes with just a few clicks of a mouse, and much more. Our innovative software, as well as the robust and flexible training, onboarding, and support resources we provide our customers, have earned us a 98% customer satisfaction rating. Medrio is the market leader in early phase trials and serves over 600 customers globally, with headquarters in San Francisco and offices across the United States, Europe, and Asia. Visit medrio.com for more information.
