Vice President, Product Specialist – Fusion Customer Success

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London, Greater London, England, GBR
Hybrid
Entry level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Guide clients in adopting and maximizing Fusion’s enterprise data, analytics, and AI platform. Provide technical expertise for complex use cases, collaborate with business, product, engineering, and client teams, develop solution patterns, lead enablement activities, track adoption and satisfaction metrics, advocate best practices, and provide feedback for platform enhancements.
Summary Generated by Built In

Join us to shape the future of data, analytics, and AI at JPMorganChase. You will empower clients to unlock the full potential of Fusion’s platform, working alongside talented teams across the company. Your expertise will help drive innovation, accelerate adoption, and deliver impactful solutions. We value your passion for collaboration and continuous improvement. Discover a role where your contributions make a difference.


As a Vice President, Product Specialist within the Fusion Customer Success team in the Chief Data & Analytics Office, you will guide clients in leveraging Fusion’s data, analytics, and AI platform. You will collaborate with business, product, engineering, and client teams to ensure successful platform adoption and satisfaction. Your technical expertise will support prioritized use cases and enable clients to realize value from Fusion’s capabilities. You will play a key role in promoting platform awareness and driving continuous improvement. Together, we foster a culture of innovation and partnership.

Job Responsibilities:

  • Serve as a subject matter expert on Fusion platform capabilities, including data, analytics, and AI
  • Provide technical expertise and guidance for prioritized use cases, webinars, and events
  • Collaborate with stakeholders to understand business needs and recommend optimal Fusion solutions
  • Support the development, documentation, and communication of common solution patterns to accelerate Fusion adoption
  • Partner with Solutions Engineers and platform teams to ensure integrated and effective solution delivery
  • Promote platform awareness, usage, and adoption through enablement activities and client engagement
  • Track and report on adoption, usage, and satisfaction metrics to inform continuous improvement
  • Advocate for best practices in data, analytics, and AI delivery and platform adoption
  • Support cross-product platform initiatives and provide feedback to inform platform enhancements
  • Foster strong collaboration across Fusion product, engineering, and client teams

Required Qualifications, Capabilities, and Skills:

  • Hands-on experience with cloud-based data, analytics, and AI technologies in financial services or a related industry
  • Ability to provide technical guidance and support for complex platform solutions
  • Experience working directly with business, product, and engineering teams to deliver solutions to production
  • Strong collaboration and communication skills across diverse stakeholder groups
  • Demonstrated ability to drive platform adoption and client enablement

Preferred Qualifications, Capabilities, and Skills:

  • Familiarity with Fusion platform components or similar enterprise data and AI platforms
  • Experience with platform enablement, technical advocacy, or strategic implementations
  • Knowledge of cloud-native architectures, controls, and best practices
  • Passion for mentoring and developing talent
  • Track record of delivering innovative data, analytics, and AI solutions at scale

If you’re ready to make an impact and help shape the future of data and AI at JPMorganChase, we invite you to join our collaborative and innovative team.

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
  
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Skills Required

  • Hands-on experience with cloud-based data, analytics, and AI technologies in financial services or a related industry
  • Ability to provide technical guidance and support for complex platform solutions
  • Experience working directly with business, product, and engineering teams to deliver solutions to production
  • Strong collaboration and communication skills across diverse stakeholder groups
  • Demonstrated ability to drive platform adoption and client enablement
  • Familiarity with Fusion platform components or similar enterprise data and AI platforms
  • Experience with platform enablement, technical advocacy, or strategic implementations
  • Knowledge of cloud-native architectures, controls, and best practices
  • Passion for mentoring and developing talent
  • Track record of delivering innovative data, analytics, and AI solutions at scale

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
  • Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
  • Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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