As a Product Manager in Digital Channels, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Builds the long term strategy to scale the product area
- Influences cross-functional team to deliver against roadmap and vision
- Manages and develops two Product Managers, setting clear priorities, coaching performance, and building product management capability
- Defines and governs reusable build standards for analytics and event instrumentation, metadata and taxonomy, and engineering architecture across all Chase app and website pages, surfaces, and content
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated ability to set product vision, translate enterprise standards into clear requirements and roadmaps, and define measurable outcomes
- Strong track record of partnering with engineering, architecture, design, data, analytics, and content teams to deliver scalable platform capabilities
- Expertise using data to guide product decisions, including defining event instrumentation, measurement frameworks, data quality expectations, and success metrics
- Experience establishing and governing metadata, taxonomy, analytics, or engineering standards across complex digital products
- Strong verbal and written communication skills, with the ability to align senior stakeholders and explain complex technical standards to diverse audiences
- Demonstrated prior experience working in a highly matrixed, complex organization
- People management experience, including directly managing and developing Product Managers
- Experience leading platform or governance products that span multiple customer journeys, pages, surfaces, or content types
- Experience creating and scaling standards for digital analytics, metadata and taxonomy, content models, APIs, or engineering architecture across mobile and web channels
- Experience driving enterprise adoption of reusable components and standards through operating models, documentation, tooling, and measurable controls
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Experience leading product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Ability to set product vision, translate enterprise standards into requirements and roadmaps, and define measurable outcomes
- Experience partnering with engineering, architecture, design, data, analytics, and content teams to deliver scalable platform capabilities
- Expertise using data for product decisions, event instrumentation, measurement frameworks, data quality expectations, and success metrics
- Experience establishing and governing metadata, taxonomy, analytics, or engineering standards across complex digital products
- Strong verbal and written communication skills
- Experience working in a highly matrixed, complex organization
- People management experience, including managing and developing Product Managers
- Experience leading platform or governance products spanning multiple customer journeys, pages, surfaces, or content types
- Experience scaling standards for digital analytics, metadata and taxonomy, content models, APIs, or engineering architecture across mobile and web channels
- Experience driving enterprise adoption of reusable components and standards through operating models, documentation, tooling, and measurable controls
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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