Build and strengthen technical partnerships that power customer-facing experiences. In this role, you’ll guide integrations from strategy through launch and long-term support. You’ll collaborate across product and engineering teams and communicate clearly with external stakeholders. Your work will help deliver stable, secure, and scalable solutions.
Job summary
As a Vice President- Partner technical Experience Lead in the Co-brand and Partner Product, you will lead partner-facing technical implementation and post-launch support to deliver reliable, secure, and scalable integrations. You collaborate with product, engineering, and business stakeholders to translate requirements into actionable plans, reduce friction during onboarding, and improve the ongoing partner technical experience. You also support change management and help ensure solutions align to governance, risk, and compliance expectations.
Job responsibilities
- Serve as the primary technical point of contact for external partners across strategy alignment, onboarding, integration delivery, and ongoing support
- Translate partner business needs into clear technical requirements, implementation approaches, and decision points
- Partner with product and engineering teams to align on capabilities, solution design, and delivery milestones
- Design and support integrations using existing and new capabilities, including APIs and platform services
- Lead partner “tech-to-tech” working sessions to review roadmaps, implementation status, and technical issues
- Document integration requirements, technical specifications, best practices, and operational runbooks for ongoing support
- Identify opportunities to improve technical processes through automation, standardization, and integration patterns
- Provide clear, audience-appropriate communication of technical concepts, risks, and trade-offs to partner stakeholders
- Advocate for partner needs internally by sharing structured feedback, patterns, and recurring pain points
- Support technical change management by assessing impacts, coordinating communications, and reducing implementation risk
- Help ensure solutions meet security, performance, and compliance requirements throughout implementation and post-launch operations
Required qualifications, capabilities and skills
- 5years+ experience serving as a technical liaison for external partners in an integration, onboarding, or implementation role
- 5 years+ experience supporting API- and platform-based integrations across design, build, testing, and release
- 5years+ experience translating business requirements into technical requirements and delivery plans
- 5years+ experience leading technical discussions with external stakeholders and internal cross-functional teams
- 5years+ experience documenting technical requirements and implementation artifacts (e.g., specifications, runbooks, support workflows)
- Knowledge of change management concepts for technology implementations and production support
- Ability to communicate technical concepts clearly to technical and non-technical audiences
- Ability to identify and escalate delivery risks, dependencies, and operational issues in a timely manner
Preferred qualifications, capabilities and skills
- 7years+ experience supporting post-launch integration maintenance, incident triage, and issue resolution with external partners
- 7years+ experience with authentication and authorization concepts commonly used in API integrations
- 7years+ experience improving technical processes through automation, standardization, or reusable integration patterns
- 7years+ experience collaborating with governance, risk, and compliance stakeholders on technology delivery
- 7years+ experience operating in a matrixed environment with multiple product and engineering teams
- Familiarity with performance and reliability considerations for partner-facing integrations
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
About UsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years serving as a technical liaison for external partners in integration, onboarding, or implementation roles
- 5+ years supporting API- and platform-based integrations across design, build, testing, and release
- 5+ years translating business requirements into technical requirements and delivery plans
- 5+ years leading technical discussions with external stakeholders and internal cross-functional teams
- 5+ years documenting technical requirements and implementation artifacts, including specifications, runbooks, and support workflows
- Knowledge of change management concepts for technology implementations and production support
- Ability to communicate technical concepts clearly to technical and non-technical audiences
- Ability to identify and escalate delivery risks, dependencies, and operational issues in a timely manner
- 7+ years supporting post-launch integration maintenance, incident triage, and issue resolution with external partners
- 7+ years with authentication and authorization concepts commonly used in API integrations
- 7+ years improving technical processes through automation, standardization, or reusable integration patterns
- 7+ years collaborating with governance, risk, and compliance stakeholders on technology delivery
- 7+ years operating in a matrixed environment with multiple product and engineering teams
- Familiarity with performance and reliability considerations for partner-facing integrations
- Authorization to work for any employer in the United States without immigration sponsorship
- Must be local to listed work locations or willing to relocate independently immediately upon hire
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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