Job Description:
Key responsibilities:
- Works closely with Head of Performance, develops and evangelises overall strategy and approach
- Typically works on multiple, large or complex clients and develops overall strategy and goals for the team
- Manages team and leads recruiting efforts for assigned roles. Owns the team development process to train and develop team abilities
- Proactively looks for ways to improve current processes or introduce new approaches that will contribute to the clients’ success
- Manages and maintains client relationships and is the main point of escalation for client issues
Location:
BangaloreBrand:
IprospectTime Type:
Full timeContract Type:
Permanent
What We Do
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.
