As a Product Manager in Personalization & Insights (Chase) Strategic Priority Program, you will serve as a key leader responsible for defining strategy, driving execution, and scaling operating models that accelerate omni-channel personalization across Chase. You will partner with senior leaders across product, technology, data, analytics, marketing, and business teams to establish strategic priorities, define measurable outcomes, and translate vision into execution. Leveraging strong program leadership and influence skills, you will help shape AI-powered customer experiences while building the governance, operating rhythms, and performance frameworks required to deliver results at scale.
- Develop and execute the strategy and multi-quarter roadmap for the Omni Channel Personalization Strategic Priority Program, including the evolution toward AI-native personalization and agentic capabilities.
- Define program vision, customer outcomes, success measures, and strategic recommendations through structured analysis and executive-level insights.
- Lead large-scale, cross-functional initiatives from strategy development through implementation, ensuring alignment across business, product, technology, data, analytics, and marketing teams.
- Design, implement, and manage program operating frameworks, including governance models, planning cadences, executive reviews, KPI/OKR tracking, and integrated status reporting.
- Establish measurement frameworks to evaluate business and customer outcomes and communicate performance through concise, executive-ready narratives.
- Influence senior stakeholders and drive alignment across complex organizations through collaboration and influence without direct authority.
- Prepare and deliver executive communications, recommendations, and decision materials for senior leadership forums.
- Identify opportunities to accelerate value creation, optimize prioritization, and support strategic decision-making across initiatives.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Proven experience leading large, cross-functional strategic initiatives from ambiguous problem statements through successful execution and measurable outcomes.
- Demonstrated ability to influence senior stakeholders and drive alignment across multiple business and functional teams without direct authority.
- Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations.
- Experience designing and managing executive operating rhythms, including planning processes, business reviews, governance forums, and KPI/OKR frameworks.
- Exceptional written and verbal communication skills, including experience developing executive-level presentations and facilitating senior leadership discussions.
- Ability to operate effectively across both strategic planning and operational execution environments.
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience with personalization, customer journey optimization, omnichannel engagement, marketing decisioning, or digital product ecosystems.
- Familiarity with AI/ML concepts, experimentation frameworks, personalization platforms, next-best-action decisioning, orchestration, or agentic AI approaches.
- Experience within financial services, fintech, technology, SaaS, or other highly regulated industries.
- Experience supporting enterprise-wide transformation programs or strategic initiatives with broad organizational impact.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Experience leading product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience leading large, cross-functional strategic initiatives from ambiguous problem statements through execution and measurable outcomes
- Ability to influence senior stakeholders and drive alignment across multiple business and functional teams without direct authority
- Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable recommendations
- Experience designing and managing executive operating rhythms, planning processes, business reviews, governance forums, and KPI/OKR frameworks
- Exceptional written and verbal communication skills, including executive-level presentations and senior leadership facilitation
- Ability to operate effectively across strategic planning and operational execution environments
- Experience working in a highly matrixed, complex organization
- Experience with personalization, customer journey optimization, omnichannel engagement, marketing decisioning, or digital product ecosystems
- Familiarity with AI/ML concepts, experimentation frameworks, personalization platforms, next-best-action decisioning, orchestration, or agentic AI approaches
- Experience within financial services, fintech, technology, SaaS, or other highly regulated industries
- Experience supporting enterprise-wide transformation programs or strategic initiatives with broad organizational impact
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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