Shape the future of enterprise resilience at one of the world's most influential financial institutions.
As a Lead Site Reliability Engineer at JPMorganChase within Infrastructure Platforms, you bring deep technical expertise and a leadership mindset to one of the firm's most critical reliability domains. You will drive the design, automation, and continuous improvement of scalable backup, recovery, and data-protection services that safeguard the firm's most sensitive assets. In this role, you will influence senior stakeholders, mentor engineers across the team, and translate complex regulatory and security requirements into engineered, production-ready solutions. Your work directly strengthens the firm's operational resilience and positions the team at the forefront of cloud-native infrastructure engineering.
Job responsibilities
- Build and operate distributed systems, platform services, APIs, automation frameworks, and cloud-native applications that underpin enterprise-scale backup and recovery capabilities
- Embed site reliability engineering principles through reliability metrics, observability, incident learning, operational readiness reviews, and continuous improvement cycles
- Lead architecture and engineering for scalable backup, recovery, immutable-data protection, and recovery-assurance services across hybrid and cloud environments
- Drive automation-first, API-led, and self-service capabilities that reduce operational toil and measurably improve customer and stakeholder outcomes
- Build cloud-native solutions using AWS services, infrastructure as code, continuous integration and delivery pipelines, and modern software-engineering practices
- Design preventive and detective security controls, policy guardrails, automated validation, and audit-ready evidence to meet regulatory and compliance requirements
- Apply enterprise-authorized AI capabilities to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data in accordance with sensitivity and security requirements
- Deliver telemetry, reporting, and operational intelligence that provide real-time visibility into backup health, compliance posture, and recovery readiness
- Mentor engineers, influence senior stakeholders, and coordinate cross-team delivery with clear ownership and explicit dependency management
Required qualifications, capabilities, and skills
- Formal training or certification on site reliability engineering concepts and 5+ years applied experience
- Demonstrated experience building distributed systems, platform services, APIs, automation frameworks, and cloud-native applications
- Expertise in site reliability engineering practices, monitoring, telemetry, incident management, and production operational readiness, including hands-on experience with observability and monitoring platforms such as Dynatrace and Grafana
- Deep knowledge of one or more infrastructure engineering domains including networking, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
- Strong knowledge of enterprise data protection, backup and recovery, cyber resilience, immutable storage, retention policies, and recovery testing
- Advanced AWS experience spanning backup services, identity and access management, security controls, observability, and infrastructure automation
- Proficiency in Python and at least one additional language such as Java, Go, or C#
- Demonstrated experience using enterprise-authorized AI capabilities to support infrastructure engineering workflows, with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations
- Ability to lead complex, cross-organizational initiatives and translate security, control, and regulatory requirements into engineered solutions
Preferred qualifications, capabilities, and skills
- Experience with enterprise backup platforms such as Cohesity or Commvault, and cloud-native backup services such as AWS Backup
- Familiarity with container orchestration platforms such as Kubernetes or OpenShift in a production environment
- Exposure to database platforms and cyber-recovery solutions within a regulated financial-services environment
- Experience with operational analytics and data-driven approaches to infrastructure health and compliance reporting
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in site reliability engineering concepts
- 5+ years of applied site reliability engineering experience
- Experience building distributed systems, platform services, APIs, automation frameworks, and cloud-native applications
- Expertise in site reliability engineering, monitoring, telemetry, incident management, production readiness, Dynatrace, and Grafana
- Knowledge of infrastructure engineering domains including networking, storage, deployment, integration, automation, scaling, resilience, or performance
- Knowledge of enterprise data protection, backup and recovery, cyber resilience, immutable storage, retention policies, and recovery testing
- Advanced AWS experience with backup, IAM, security controls, observability, and infrastructure automation
- Proficiency in Python and at least one additional language such as Java, Go, or C#
- Experience using enterprise-authorized AI capabilities for infrastructure engineering workflows
- Ability to validate AI-assisted recommendations and ensure resiliency, security, and auditability
- Ability to lead complex cross-organizational initiatives and translate regulatory requirements into engineered solutions
- Experience with Cohesity, Commvault, or AWS Backup
- Production experience with Kubernetes or OpenShift
- Exposure to database platforms and cyber-recovery solutions in regulated financial services
- Experience with operational analytics and data-driven infrastructure health and compliance reporting
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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