The Role
The Vice President of Last Mile leads the delivery ecosystem, ensuring efficient parcel routing and empowering drivers to enhance customer experience through innovative tech and operations.
Summary Generated by Built In
About Veho
What success looks like:
Key Responsibilities:
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About this roleThe VP of Last Mile is the strategic architect of our delivery ecosystem, bridging our physical operation to Veho’s marketplace – building seamless and delightful experiences for the end consumer. As the leader of this team, you will lead the "BizTech" engine that powers our core value proposition: ensuring every parcel is routed efficiently, every driver is empowered to succeed, and every customer experience raises the bar. You will synchronize marketplace dynamics with algorithmic routing to build the most reliable, most efficient, and most scalable last-mile network in the industry.
- Build a compelling long-term vision: Build a long term vision that’s compelling and gives your team incentive to run through walls, understanding that we will naturally pivot over time.
- Establish an attainable mid-term roadmap: Ensure that our marketplace effortlessly handles relentlessly increasing scale as we both expand into new markets and grow our existing markets.
- Balance marketplace efficiency and reliability: Achieve Cost goals while maintaining Veho’s best-in-class On Time Delivery. No false trade-offs.
- Build trust with customers, driver-partners, and clients: Further elevate the Veho experience to ensure it remains best in class within the industry through tech and ops innovation and execution.
- Elevate your team: Last Mile, Product, Operations, and Data Science teams are working in tandem seamlessly on a shared roadmap and toward common goals. Team members have clarity into what success looks like and how they can grow.
- Align across teams: Partner closely with Operations, Commercial, and Finance organizations to remove blockers, solve for global optimization, and enable growth and experimentation.
- Raise the bar from seamless to delightful: Be at the leading edge of Veho building differentiating and delightful experiences primarily for consumers but for drivers as well.
- Driver Marketplace Operations + Product: owns driver acquisition, marketplace balance, route pricing, and how the marketplace mechanism functions
- Route Success Product: owns on-route experience, geocoding, access issues, and other similar geospatial problem spaces
- Core Route Building Product: owns approach to how we build routes and the route building algorithm
- Customer and Driver-Partner Support: owns approach to and execution of Customer and Driver-Partner Support, including offshore and BPO operations
Required Experience:
- The successful candidate should have deep and hands-on knowledge working in tech, product management and operations environments.
- Experience owning and managing a large (>$50M) P&L or budget; ability to manage and deeply understand tradeoffs both within Last Mile and the broader business
- Understanding of the practical realities of working with independent contractors; how to drive toward decisions when business and legal outcomes must be contemplated
- Prior roles have involved some component of territory management and rapid market expansion
- Managed or closely partnered with customer support or similar teams
- Deep expertise in the complex unit economics of a marketplace business, ideally with a gig economy component.
Compensation:
$270,000 to $300,000 range
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and unlimited PTO for exempt level roles.
Skills Required
- Deep knowledge in tech, product management, and operations
- Experience managing a large P&L
- Understanding of independent contractors
- Experience in territory management and market expansion
- Experience in customer support management
- Expertise in marketplace unit economics
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The Company
What We Do
Built for the age of e-commerce, Veho is an end-to-end delivery service that puts customer experience in the center. Our network of professional and qualified flexible drivers, powered by our proprietary technology, allows any brand to delight customers like never before. We help our customers cut their shipping costs, gain full visibility into all of their shipments, and build customer loyalty with an incredible shipping experience. Welcome to package delivery, reinvented.
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