We are looking for smart, dynamic talent to join the High Net Worth (HNW) Card Product Strategy team, focusing on driving growth and delivering on the product vision for our HNW client segment and the J.P. Morgan Reserve card portfolio. The successful candidate for this role must be able to build and leverage cross functional relationships to drive meaningful value and experiences for our clients, and effectively deliver and execute on key product initiatives and strategies, with an analytical yet client-focused lens.
Key Responsibilities:
- Serve as a key leader and champion of ongoing product & client experience optimization across the HNW client segment
- Own end to end customer experience of the HNW Card client, including digital capabilities, servicing strategy, and travel
- Support development of our client experience strategy through industry awareness and competitive insights, market research studies, and customer segmentation and behavior analysis
- Liaise with operations, wealth, and travel partners to analyze client experience drivers and identify enhancements
- Lead cross functional working teams in order to deliver on our product roadmap and client experience enhancements
- Create rigor around client experience feedback loops and reporting to understand and iterate client strategies and roadmap
- Develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of the HNW customer experience north star & product strategies
Qualifications:
- 8+ years of experience in product strategy, consulting, or client experience in financial services. Credit card or payments industry experience is a plus
- Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
- Strong understanding of customer insights, P&L dynamics, and data analysis to inform product decisions
- Highly focused on the customer, with track record of continually improving the customer experience
- Excellent written and verbal communication skills, with experience synthesizing information into executive level presentations
- Outstanding relationship management skills and ability to influence and drive recommendations within a highly matrixed Company structure
- Effective in a fast-paced, deadline-oriented environment
- BA degree or equivalent required, MBA preferred
- Customer-obsessed, with experience translating customer insights, P&L dynamics, and data analysis into product strategies
- Experience working with High Net Worth clients and/or in luxury goods & services
Preferred qualifications:
- Customer-obsessed, with experience translating customer insights, P&L dynamics, and data analysis into product strategies
- Experience working with High Net Worth clients and/or in luxury goods & services
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 8+ years experience in product strategy, consulting, or client experience in financial services
- BA degree or equivalent
- Strong understanding of customer insights, P&L dynamics, and data analysis to inform product decisions
- Track record of continually improving customer experience
- Excellent written and verbal communication skills; experience creating executive-level presentations
- Outstanding relationship management and influencing skills in a matrixed organization
- Ability to prioritize and manage multiple complex initiatives and deliverables
- Experience working with High Net Worth clients and/or in luxury goods and services
- Credit card or payments industry experience
- MBA
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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