Vice President, Global Professional Services

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations. 

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC, and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers almost 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Job Description

The , will grow and mature Intelerad’s global service delivery organization, and provide senior leadership, strategy and responsibility over this key function of the Client Delivery Organization.

You will be responsible for delivering financial targets by assessing the current situation and providing recommendations and solutions to further improve internal efficiency, profitability, delivery time, collaboration between departments and partners, and customer satisfaction.

Additionally, you will be accountable to motivate, inspire, and coach a high-performance global team of full-time team members and on-demand talent, ensuring a good balance between continuous improvement, collaboration and goal achievement.

• Lead, organize, direct, and manage the Professional Services organization with responsibility for revenue targets, customer satisfaction, delivery quality, profitability
• Implement an appropriate system of metrics, tools and processes to drive productivity and accountability across the organization
• Accelerate ARR activation and license revenue recognition in a usage-based revenue model
• Advance the business effectiveness of Professional Services through leadership and solution delivery expertise, in partnership with relevant business leaders
• Provide project portfolio oversight to ensure on time, on budget, and on quality project delivery
• Create and market professional services packages and solution offerings
• Facilitate executive discussions regarding budgets, resources, schedules, and risks
• Mentor and develop management and team focusing on driving team to achieve their potential
• Coach and lead managers to find and develop great talent while actively holding a high bar on performance and accountability
• Oversee all aspects of resource planning and delivery management including staffing, training, sales interface, and funnel/capacity planning, revenue and profitability forecasting with the finance department
• Create and drive a results-focused, customer-centric team culture
• Actively drive and/or partner with other leaders to solve priority customer challenges
• Manage geographically-dispersed teams of FTEs and on-demand talent

Qualifications

• 10+ years professional services software experience
• Track record in growing service revenues with complex projects, while continuing to improve operational excellence and managing a full P&L
• Excellent strategy development and problem-solving skills as well as business development focus and experience, while possessing a broad level of technology understanding and substantial operational and financial acumen
• Experience driving strong services revenue growth and profitability at scale
• Successful track record of building and managing a high-performance team and structure to enable a fast-growing Professional Service organization
• Proven track record of close collaboration selling and managing large scale, services / projects
• Experience in implementing large complex enterprise-wide (multi-department) software and/or technology solution (i.e. ERP, HCM, CRM, etc.) for clients
• Experience working in matrixed and complex organizations and an appreciation of how the dynamics of growth affect corporate culture and in-place processes and systems
• A motivational leader with people management skills including proven hiring, mentoring, change management, engagement and team development
• Experience leading enterprise software Professional Services teams in the healthcare industry (EMR, PACS, RIS, etc.) is required.

• Agile project management
• Complex software implementation
• Customer training and professional services
• Strong personal accountability for customer experience
• Commitment to teamwork in support of the company’s success
• Adherence to ethical business practices
• Comfortable operating in a fast-paced, result-oriented growth environment

Additional Information

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All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.