The Role
Lead operational strategy and delivery for enterprise operations, ensuring high-quality results and resource allocation while driving customer satisfaction and growth.
Summary Generated by Built In
Rackspace is seeking a Vice President of Enterprise Operations, you’ll lead the operational strategy, execution, and delivery for Rackspace’s largest customers.
Work Location:
· If located near a Rackspace office, you’ll work a hybrid schedule… 2 days in the office and three days remote.
· If not located near an office, you may work 100% remotely.
Key Responsibilities
- Have full leadership responsibility for a company-wide support function, non-core business unit or a region.
- Develop strategic plans for own organizational entity.
- Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes.
- Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction.
- Supervise directors and/or senior managers who have overall responsibility for the operation of their areas.
- Accountable for the financial performance of a support function, non-core business unit or region.
- Influence the allocation of resources across multiple divisions, regions or sub-functions.
- Establish goals and objectives ensuring alignment with business units and corporate strategic plans.
- Evaluate key business and organizational challenges; direct the development of new or innovative solutions.
- Collaboratively develop the functional long-term plans needed to achieve divisional and enterprise strategy.
- Set ROI expectations to achieve enterprise imperatives.
- Own operational strategy and delivery for enterprise customers across all functions.
- Build and optimize processes to ensure on-time, high-quality deliverables.
- Serve as a strategic partner to enterprise account leaders, ensuring operational alignment with customer expectations.
- Identify and implement AI-driven solutions to enhance enterprise operations (e.g., workflow automation, predictive analytics, service optimization).
- Partner with product/engineering, and ITS to operationalize AI-driven tools for customer-facing teams.
Qualifications
- Bachelor's degree required, advanced degree preferred
- 15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role.
- Experience with cloud technology companies with enterprise-level clients.
- Familiarity with customer success, technical delivery, and post-sales operations.
- Background in deploying AI/ML technologies for operational use cases.
- Excellent management skills with in-depth knowledge of organization's development design procedures and objectives.
- Ability to develop a vision and guide leadership through the change and implementation process.
- Ability to leverage resources to meet goals and objectives efficiently and effectively.
- Ability to adapt and lead through change.
- Proven track record of scaling enterprise operations in a technology or services environment.
- Executive Presence: C-suite interaction capability.
- Financial Acumen: Deep P&L management experience.
Discover your inner Racker: Racker Life
Information on benefits offered is here.
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About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Top Skills
AI
Cloud Technology
Ml
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
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