Vice President, Editorial Operations - Card & Connected Commerce Content

Job Description
Chase's growing Content organization is hiring a Vice President, Editorial Operations to support a collaborative editorial team focused on travel and lifestyle content, in close collaboration with our credit card businesses. Our mission is to create best-in-class content that breaks through the clutter, and ultimately helps Chase customers better engage with their benefits, inspiring them to travel, shop, and dine with Chase.
As a Vice President, Editorial Operations within Card & Connected Commerce Content, you will drive efficiencies for an editorial team of editors and writers, coordinating content initiatives across a number of businesses. Projects will span digital web, print, and newsletters, working in close collaboration with social media and production teams. You will be responsible for optimizing editorial workflows, implementing processes, liaising with freelance and agency partners, and ensuring timely, high-quality content delivery. If you have experience managing content teams at publications, agencies, or branded content studios, with a demonstrated ability to coordinate complex content initiatives and collaborate effectively with diverse stakeholders we would love to hear from you!
Job Responsibilities

• Manage and optimize editorial calendars across multiple content channels (digital, web, print, newsletters)
• Coordinate content production workflows, ensuring timely delivery and maintaining high editorial standards
• Develop and implement systematic processes to improve team efficiency and content creation
• Track and report on content team performance metrics and project progress
• Support content strategy development and provide operational insights to leadership
• Manage freelance contributors and external content resources
• Act as a cross-functional partner with operations and finance teams
• Assist in budget tracking and resource allocation for content production

Required Qualifications, Capabilities and Skills

• 5+ years of experience in editorial management, with a strong background in content production
• Proven track record of managing editorial teams and complex content workflows
• Expert-level proficiency in project management software (e.g., Asana)
• Strong organizational skills with ability to manage multiple projects simultaneously
• Exceptional communication skills, capable of interfacing with diverse stakeholders
• Demonstrated ability to create and implement operational efficiencies

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.