Vice President, East Coast Operations

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a good sense of humor, a positive attitude, a growth mindset, and an entrepreneurial drive. The primary responsibility of the Vice President, Operations is overseeing Regional General Managers and all aspect of day-to-day operations at the communities and achieving NOI results and OKRs for the assigned portfolio. This position reports to Group Vice President, Operations and Asset Management.

This is a remote position that requires travel within the United States 50% of the time. This team member must reside on the East Coast.

What You’ll Do:

• Directs and leads a region of communities (generally more than 10 communities) by implementing the policies, procedures and practices, which enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives.
• Leads community operations to establish revenue, expenses, NOI, capital expenditures goals and ensure lifts associated with the overall business plans at underwriting are achieved.
• Closely monitors all elements of financial performance; analyze financial statements and make necessary operating adjustments; hire, direct, and supervise internal teams to achieve business plan.
• Develops Property Teams by ensuring that only the highest caliber personnel are recruited and selected to represent the communities. Provides coaching, guidance and mentorship to RGM’s and Property leadership. Ensures all teams receive appropriate training and delegate responsibility as appropriate to build team development.
• Undertake periodic reviews of operating metrics and financial statements to ensure each community meets performance goals, making curative recommendations to close observed gaps.
• Creates an executive management plan for the market and drive the revenue and expense goals for the community.
• Contributes to the establishment and refinement of work quality, cultural initiatives and best practices to drive results as a team.
• Manages client relationships which allow for seamless conflict resolution, account maintenance, and overall development of client relationships.
• Analyzes property financial performance as it relates to other portfolio assets.
• Reviews annual budget as submitted by the RGM; provides feedback and commentary before submission to ownership.
• Assures compliance with all regulatory and statutory programs.
• Responsible for reviewing revenue, expenses, staffing levels, guest reviews and implementing critical action plan as needed.
• Responsible for performing monthly/quarterly site walks to ensure standards are being met and to problem solve any existing asset condition issues.
• Resolves elevated customer complaints and employee issues in a manner that is respectful and in the bets interest of the company, associates, customer and community.
• Reviews, approves and monitors the completion of all capital projects being performed at communities.
• Partners with marketing managers in the development and deployment of marketing programs for each communities to ensure optimal results.
• Conducts talent management reviews, annual performance evaluations and goal setting in partnership with Regional Manager Team.

Skills and Experience

• Bachelor's degree required, preferably in business or hotel administration.
• 15+ years related work experience in operations preferably in the hospitality and MF industry.
• Excellent interpersonal and leadership skills to guide and motivate teams
• Must have strong resolution skills and work well cross-functionally, able to identify solutions and think outside of box.
• Budgeting, forecasting, planning, sales development and other related business management skills are essential. Yardi experience a plus.
• Proven experience in leading people, programs, and processes and a proven track record in operations.
• Working with highly talented people who are extremely passionate about their craft.
• Ability to maintain a motivating, positive work environment that holds team members accountable for the results.
• Proven ability to hold teams accountable for achieving results.
• Position is remote-based and requires 50% travel across the United States
• Excellent communication skills – oral and written.
• Excellent PC skills: proficiency in all MS applications.

Sentral Benefits 

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. 
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members. 
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match. 
• Career Development: We offer extensive learning and development opportunities to support growth. 

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Work in a space that includes indoor and outdoor spaces, with and without covering 
• Move throughout the property for extended periods of time 
  
• Transport boxes and equipment weighing up to 20 pounds 
• Communicate with other persons in the building 
• Observe details in surrounding areas and on a screen 

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the 'Accommodations' section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.  

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.