The Vice President, Customer & Product Support (C&PS) – APAC leads the regional Customer & Product Support organization across the region. The role is accountable for customer experience, aftermarket growth enablement, operational excellence, and disciplined execution of global C&PS initiatives within the region. The role reports to the APAC President, with matrix accountability to the Global C&PS VP. The position is a member of the APAC Leadership Team and Global C&PS Leadership Team.
ResponsibilitiesKey Responsibilities – Execution, MOS & Performance
• Drive disciplined execution through Management Operating System (MOS) rigor.
• Develop and oversee regional KPIs, dashboards, and operating cadence.
• Improve speed, predictability, and quality of customer and product support.
Key Responsibilities – Customer & Market Leadership
• Build and sustain executive‑level relationships with key customers, channels, and partners.
• Act as the senior customer advocate for the region.
• Translate customer insights and market conditions into actionable regional strategies.
Key Responsibilities – Talent & Capability
• Ensure strong onboarding, training, and continuous coaching for customer‑facing teams.
• Build leadership bench strength and succession capability.
• Foster a culture of accountability, collaboration, and customer centricity.
Qualifications & Experience
• Significant senior leadership experience in Customer Support, Services, Aftermarket, or Product Support roles.
• Proven experience leading complex, matrixed, international organizations.
• Strong customer orientation with executive‑level interface capability.
• Experience operating across APAC‑style regional complexity strongly preferred.
Leadership Attributes
• Enterprise leadership mindset with strong integrative decision‑making capability.
• Clear, compelling communicator able to align global strategy with regional execution.
• Comfortable operating with ambiguity, scale, and accountability.
• Role model for enterprise leadership behaviors.
Skills Required
- Significant senior leadership experience in Customer Support, Services, Aftermarket, or Product Support roles
- Proven experience leading complex, matrixed, international organizations
- Strong customer orientation with executive-level interface capability
- Experience operating across APAC-style regional complexity
- Enterprise leadership mindset with strong integrative decision-making capability
- Clear, compelling communication skills to align global strategy with regional execution
- Ability to operate with ambiguity, scale, and accountability
The Aerospace Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Aerospace Corporation and has not been reviewed or approved by The Aerospace Corporation.
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Retirement Support — The 401(k) plan provides a company‑paid contribution of 8–12% based on years of service with immediate eligibility and vesting, and eligible employees can access retiree medical benefits.
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Leave & Time Off Breadth — Paid time off includes 15 vacation days (rising to 20 after five years), nine paid holidays, and unlimited sick time for exempt employees with accruals for non‑exempt staff.
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Flexible Benefits — Flexible work models include a 9/80 schedule with alternating Fridays off, supported by backup care services, an EAP, relocation assistance, and home‑office stipends where applicable.
The Aerospace Corporation Insights
What We Do
The space enterprise has been transformed by rapid change and growth. New vehicles for national security space, a more rapid launch cadence, proliferated satellite constellations, the pursuit of interplanetary exploration, and thriving commercial ventures are changing the nature of the space industry. The Aerospace Corporation (Aerospace) is a leading architect for U.S. space programs, shaping efforts to outpace threats to our national security while cultivating the technologies needed to further this new era of space commercialization and exploration. Aerospace works across the space enterprise in service of the public interest. In addition to supporting the Department of Defense and the Intelligence Community, our customers include NASA, NOAA, numerous federal agencies, and commercial space — all of whom benefit from our deep technical knowledge. We only pursue business related to the space mission and complementary fields, operating as the nation’s trusted partner to solve the toughest challenges and develop reliable and innovative technologies. Innovation in space occurs when people have the freedom to imagine and do. At Aerospace, we take pride in our readiness to solve some of the most complex challenges in the space enterprise.
Why Work With Us
We are a non-profit corporation chartered by the government to work on the hardest problems in space. We employ technical experts in every discipline of space-related science and engineering who touch every part of the US space program. Come join us as we make an impact bigger than ourselves.
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