The Role
Lead the nonprofit sales organization to drive revenue growth, set targets and forecast discipline, manage and develop a team of client success/sales directors, own P&L and financial modeling, design integrated multi-channel fundraising programs, and apply data and AI-driven insights to optimize client ROI and expand enterprise relationships.
Summary Generated by Built In
Vice President, Client Success
Role Summary
Our client seeks a Vice President, Client Success, to lead their organization's Nonprofit Sales team. The role is responsible for driving revenue growth, scaling client partnerships, and building a high-performing sales team focused on direct mail and integrated multi-channel fundraising solutions. The ideal candidate has experience leading their team(s) through client growth, sales strategy, pipeline performance, and team development.
Key Results Area
HRforGrowth is an extension of the Growth Catalyst Group (GCG), a partnership of companies with more than 65 years of operating experience and a history of successfully serving customers across industries and disciplines. We specialize in Organizational Transformation, Talent Acquisition, Peak Staffing, HR Staff Augmentation, HR Technology Solutions, Outplacement, and all forms of risk mitigation and compliance, benefits and compensation strategies, and performance management.
GCG® is one of the world’s leading providers of business transformation solutions related to supply chain and technology solutions for order fulfillment and marketing execution. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
Role Summary
Our client seeks a Vice President, Client Success, to lead their organization's Nonprofit Sales team. The role is responsible for driving revenue growth, scaling client partnerships, and building a high-performing sales team focused on direct mail and integrated multi-channel fundraising solutions. The ideal candidate has experience leading their team(s) through client growth, sales strategy, pipeline performance, and team development.
Key Results Area
- Own overall revenue growth for the nonprofit sales portfolio, with accountability for new business, renewals, and expansion
- Establish sales targets, pipeline management standards, and forecast discipline across the team
- Partner with executive leadership to define market positioning, pricing strategies, and growth priorities
- Lead, coach, and develop a team of five client success and sales directors
- Build a performance-driven culture focused on consultative selling, data fluency, and long-term client value
- Implement sales methodologies, training programs, and performance management frameworks
- Serve as executive sponsor for key national nonprofit relationships
- Lead strategic planning, quarterly business reviews, and multi-year growth roadmaps
- Identify and execute upsell and cross-sell opportunities across creative, data, analytics, production, and emerging channels
- Guide the design and sale of integrated fundraising programs across direct mail acquisition and retention, reactivation and donor lifecycle strategies, and digital and multi-channel solutions
- Ensure all programs align for creative strategy, audience insight, predictive modeling, and ROI optimization
- Maintain full P&L awareness across client portfolios
- Build and review financial models for acquisition cost, ROI, donor lifetime value, and margin performance
- Translate performance data into actionable commercial strategies
- Drive adoption of AI-driven planning and optimization across the sales organization
- Champion the sales teams' use of proprietary platforms
- Partner with Strategy and Analytics teams on file audits, performance diagnostics, and innovation pilots
- Minimum of 12 years of experience in fundraising, direct mail, or marketing services
- Bachelor's degree in Business Administration, marketing, or a related field; MBA is preferred
- Demonstrated leadership of sales or client success teams
- Proven track record of revenue growth and enterprise client expansion
- Experience selling complex, multi-service solutions to national nonprofits
- Strong verbal, written, and interpersonal communication skills
- Able to think strategically while translating marketing trends into scalable sales strategies
- Deep comfort with performance metrics and ROI frameworks
- Strong financial modeling, forecasting, and deal structuring skills
- Prior experience with technology such as CRM, marketing platforms, and AI-driven analytics
HRforGrowth is an extension of the Growth Catalyst Group (GCG), a partnership of companies with more than 65 years of operating experience and a history of successfully serving customers across industries and disciplines. We specialize in Organizational Transformation, Talent Acquisition, Peak Staffing, HR Staff Augmentation, HR Technology Solutions, Outplacement, and all forms of risk mitigation and compliance, benefits and compensation strategies, and performance management.
GCG® is one of the world’s leading providers of business transformation solutions related to supply chain and technology solutions for order fulfillment and marketing execution. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
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The Company
What We Do
Helping Companies Transform Operations and Grow Omnichannel. E-commerce, Retail. One of world’s leading Supply Chain and Logistics expert teams. We are one of a kind. We join hands with our clients on-site, roll up our sleeves and transform operating models to fuel growth at the right cost. Our unique approach is based on our research, deep industry knowledge, and experience of our team running global operations at several Fortune 500 companies. Our Clients include fast-growing eCommerce companies and Retailers.
