Vice President, Client Operations Manager

Leads client service and operational support for a portfolio of financial-services clients. Develops service strategies, oversees reporting and delivery quality, resolves complex issues with cross-functional teams, improves processes, manages operational risk, and ensures compliance with regulatory and internal standards. The role requires strong relationship management, stakeholder engagement, analytical problem-solving, and leadership capabilities.

Summary Generated by Built In

Vice President, OPS Client Service Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our Client Operations team. This role is located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

Lead client service and operational support activities for a portfolio of clients by fostering strong relationships, understanding client objectives, and ensuring exceptional service delivery.
Develop and implement client service strategies by leveraging operational expertise, industry best practices, and performance metrics to enhance the client experience and improve service outcomes.
Partner with cross-functional teams across operations, technology, and business functions to resolve complex client issues, streamline processes, and drive operational efficiency.
Oversee client reporting and service delivery activities by ensuring the accuracy, timeliness, and quality of information provided to clients and key stakeholders.
Monitor operational performance, identify process improvement opportunities, and implement solutions that enhance client satisfaction, reduce risk, and strengthen controls.
Ensure compliance with regulatory requirements, internal policies, and operational standards while promoting a culture of accountability, risk awareness, and operational excellence.

To be successful in this role, we’re seeking the following:

Bachelor’s degree in business, Finance, or a related field, or the equivalent combination of education and experience required.
Advanced degree or professional certification preferred.
Typically, 7-12 years of experience in client operations, client service, financial services operations, or a related field.
Strong client relationship management, communication, and stakeholder engagement skills with the ability to influence and collaborate across teams.
Demonstrated leadership, analytical, and problem-solving skills with experience addressing complex operational and client service challenges.
Thorough understanding of client service operations, operational risk management, regulatory requirements, and industry best practices.

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune, 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Skills Required

Bachelor's degree in business, finance, or a related field, or equivalent education and experience
7-12 years of experience in client operations, client service, financial services operations, or a related field
Strong client relationship management, communication, and stakeholder engagement skills
Leadership, analytical, and problem-solving skills addressing complex operational and client service challenges
Understanding of client service operations, operational risk management, regulatory requirements, and industry best practices
Advanced degree or professional certification

BNY Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.

Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.