Vice President of Client Management (onsite)

VP of Client Management (onsite) – Plano, TX

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!

Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.

Want a seat at our table?  The VP of Client Management will lead our customer success strategy, overseeing the full post-sale lifecycle including onboarding, engagement, retention, and account growth. This leader will drive client satisfaction and revenue expansion while building a high-performing team. 

The Main Course – Responsibilities 

• Define and lead the customer success and account management strategy.
• Build and manage a high-performing team of client-facing professionals.
• Foster strong relationships with key clients to ensure satisfaction and long-term value.
• Partner with Sales and Product to support renewals, expansions, and customer feedback loops.
• Track and improve KPIs such as retention, growth, and customer health.
• Act as a strategic advisor to key restaurant groups and enterprise clients

What You Bring to the Table – Qualifications

• Experience working with POS integrations, loyalty programs, online ordering, or restaurant analytics tools.
• Familiarity with change management and enterprise onboarding best practices.
• 10+ years of experience in customer success, client services, or account management, ideally in SaaS or restaurant/hospitality technology.
• Exceptional communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, growth-stage environment.

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.