- Lead, mentor, and grow a team of Client Management Coordinators, setting performance goals and providing ongoing support.
- Actively manage intricate and sensitive onboarding cases, balancing a player-coach approach.
- Oversee end-to-end client onboarding, ensuring alignment with CDD/KYC standards and regulatory requirements.
- Review and assess onboarding files, risk assessments, and exceptions for quality and completeness.
- Serve as the primary escalation point for onboarding, documentation, and control-related issues.
- Partner with business stakeholders to prioritize onboarding requests based on strategic value and urgency.
- Provide clear guidance and updates on onboarding processes, timelines, and potential risks.
- Drive initiatives to enhance onboarding efficiency, transparency, and client satisfaction.
- Identify opportunities to standardize processes and strengthen onboarding controls.
- Develop and monitor management reports on onboarding performance, quality, and risk trends.
- Extensive experience in client onboarding, lifecycle management, or operations within a regulated financial services environment.
- Proven track record in people management, including coaching and performance evaluation.
- In-depth knowledge of onboarding controls, CDD/KYC requirements, and regulatory expectations.
- Ability to effectively balance risk management with business facilitation and client service.
- Excellent communication skills, with a proven ability to engage and influence senior-level stakeholders.
- Strong organizational skills to manage multiple priorities and navigate complex matters.
- Player-coach mindset, demonstrating a hands-on leadership style and a commitment to accountability.
- Sound judgment and problem-solving abilities to handle intricate onboarding scenarios.
- Collaborative and pragmatic approach, focused on finding practical solutions.
- Commitment to continuous improvement and delivering high-quality client outcomes.
Skills Required
- Extensive experience in client onboarding, lifecycle management, or operations within a regulated financial services environment
- Proven people management experience including coaching and performance evaluation
- In-depth knowledge of onboarding controls, CDD/KYC requirements, and regulatory expectations
- Ability to balance risk management with business facilitation and client service
- Excellent communication skills with ability to engage and influence senior-level stakeholders
- Strong organizational skills to manage multiple priorities and complex matters
- Player-coach mindset with hands-on leadership and accountability
- Sound judgment and problem-solving abilities for intricate onboarding scenarios
- Commitment to continuous improvement and delivering high-quality client outcomes
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
