Make an impact by leading a high-performing administrative organization that supports senior leaders across the business. In this role, you'll help shape team strategy, drive operational excellence, and foster a culture of collaboration, development, and continuous improvement.
As a Business Support Manager on the Business Support Management team, you will lead a team of Administrative Assistants and Senior Admins while ensuring efficient, high-quality support for business stakeholders. You will oversee talent development, workforce planning, and operational execution while maintaining a strong controls environment. Working closely with senior leaders and business partners, you will help drive process improvements, manage change initiatives, and support business priorities.
Job Responsibilities
- Lead a team of Administrative Assistants and Senior Admins, establishing clear expectations and service standards.
- Manage the administrative team lifecycle, including hiring, onboarding, coaching, performance management, and career development.
- Oversee capacity planning, coverage management, escalations, and operational support across business needs.
- Establish effective operating routines and stakeholder engagement processes to support consistent execution.
- Drive process improvements and standardization initiatives to enhance productivity and service delivery.
- Maintain a strong controls environment by identifying risks and implementing sustainable solutions.
- Partner with senior leaders and business partners to support strategic initiatives and organizational change.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience in business support, operations, administrative management, or a related leadership role.
- Demonstrated experience leading and developing multi-level teams in a complex environment.
- Strong communication and relationship-building skills with the ability to engage senior stakeholders.
- Proven problem-solving, decision-making, and organizational skills with a focus on risk management and controls.
- Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Experience driving team performance, employee development, and operational excellence.
Preferred Qualifications, Capabilities, and Skills
- Experience managing service delivery or supporting client-facing teams with defined service expectations.
- Experience leading process improvement, standardization, or operational efficiency initiatives.
- Ability to drive change adoption and influence stakeholders across a matrixed organization.
- Experience supporting teams across multiple geographic locations or time zones.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience in business support, operations, administrative management, or a related leadership role.
- Experience leading and developing multi-level teams in a complex environment.
- Strong communication and relationship-building skills with the ability to engage senior stakeholders.
- Problem-solving, decision-making, and organizational skills with a focus on risk management and controls.
- Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Experience driving team performance, employee development, and operational excellence.
- Experience managing service delivery or supporting client-facing teams with defined service expectations.
- Experience leading process improvement, standardization, or operational efficiency initiatives.
- Ability to drive change adoption and influence stakeholders across a matrixed organization.
- Experience supporting teams across multiple geographic locations or time zones.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
