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As a Business Operations Vice President in Commercial & Investment Bank - Payments and Global Banking Technology, you will operate in a dynamic environment to guide operational strategy Responsibilities include maintaining an inventory of operational cadences, strategic alignment of payment technology initiatives, executive level reporting and communications, and collaborating with key partners to develop strong business cases. You will engage stakeholders to gain alignment and secure product commitment to move projects into execution. In this role, you will champion operational excellence, putting customers and the firm's interests at the forefront of every decision and strategic alignment.
Job responsibilities
- Foster a collaborative, high-performance way of working across cross-functional partners in a fast-paced environment, aligning with JPMorgan Chase values and strategic objectives.
- Maintain a detailed inventory of operational opportunities with clear prioritization criteria.
- Establish and coordinate appropriate working groups for each opportunity, as needed.
- Communicate concise, transparent status updates to key stakeholders and senior leadership.
- Identify risks and roadblocks early; escalate to the appropriate leadership within Stability and Resiliency, and partner Operations areas; recommend mitigation plans.
- Ensure decisions and trade-offs consistently prioritize customer outcomes, operational risk management, and the firm’s long-term interests.
Required qualifications, capabilities, and skills
- Minimum of 5 years of experience in operations management
- Proven track record of leading in a complex, fast-paced environment
- Strong analytical and problem-solving skills, with the ability to develop and present robust business cases
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
- Demonstrated ability to manage multiple priorities and deliver results under tight deadlines
Maintain data quality controls: reconcile sources, validate definitions/logic, investigate breaks, and document root cause + remediation steps.
Build and refresh standardized dashboards/KPI packs; ensure metric definitions and methodologies are consistent and audit-ready.
Draft and operationalize communications (nudges/reminders, manager enablement notes, FAQs) using approved templates and tracking outcomes.
Maintain learning/Guidebook content updates (slides/job aids/quick guides) and enforce formatting/clarity standards so content stays practical and current.
Prepare polished PowerPoint materials for senior stakeholders (weekly/monthly updates, operating reviews, metrics readouts); ensure storyline, accuracy, and “ready to send” formatting.
Identify operational issues, recommend pragmatic solutions, and support implementation of fixes (process improvements, automation steps, and controlled use of LLM-enabled workflows where applicable).
Preferred qualifications, capabilities, and skills
- Broad base of Commercial and Investment Bank (CIB) knowledge, including business, operations, and/or technology is preferred
- Comfortable challenging the status quo and getting stakeholder buy-in to proposed solutions
- High level of ownership and drive; self-starter with relentless focus on execution and self-improvement
- Record of developing and nurturing an open, collaborative, and enabling team culture
- Familiarity using JIRA, JIRA Align, FIGMA, Lucid Boards
- Preferred experience supporting more than one CIB Operations Function/Line of Business.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum 5 years of experience in operations management
- Experience leading in a complex, fast-paced environment
- Strong analytical and problem-solving skills
- Ability to develop and present robust business cases
- Excellent communication and interpersonal skills
- Ability to influence and engage stakeholders at all levels
- Ability to manage multiple priorities and deliver results under tight deadlines
- Ability to reconcile data sources, validate definitions and logic, investigate breaks, and document root causes and remediation steps
- Ability to build and refresh standardized dashboards and KPI packs with consistent, audit-ready methodologies
- Ability to draft and operationalize communications using approved templates and track outcomes
- Ability to maintain learning and Guidebook content and enforce formatting and clarity standards
- Ability to prepare polished PowerPoint materials for senior stakeholders
- Ability to identify operational issues, recommend solutions, and support process improvements and automation
- Broad Commercial and Investment Bank knowledge across business, operations, and/or technology
- Ability to challenge the status quo and gain stakeholder buy-in
- High ownership, drive, self-direction, and execution focus
- Experience developing and nurturing an open, collaborative, enabling team culture
- Familiarity with JIRA, JIRA Align, Figma, and Lucid Boards
- Experience supporting more than one CIB Operations function or line of business
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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