The Role
Lead efforts to improve business practices towards operational excellence, manage ISO certifications, and develop Business Excellence strategy.
Summary Generated by Built In
JOB PURPOSE
Lead enterprise-wide Business Excellence to enhance execution, governance, and operational performance across Aldar.
Drive implementation of international standards and manage all ISO certifications across the Group.
Ensure continuous improvement and transformation towards a globally leading organization.
Establish and embed robust frameworks across quality, processes, services, and policies as a second line of defence
ROLES AND RESPONSIBILITIES
Strategy & Leadership
Define and drive the Business Excellence strategy aligned with Group objectives
Establish and continuously enhance the Aldar Business Excellence Model (e.g., EFQM)
Lead cross-functional transformation initiatives and drive stakeholder alignment
Build and manage team across Business Excellence function
Quality Management and Continuous Improvement
Management of ISO certifications and implementation of all required operational requirements to achieve ISO standards (including ISO 9001)
Manage local and regional recognition / certification (e.g., EFQM Model assessment) and act as a focal point of contact for all communications with external parties related to business excellence awards locally, regionally, and internationally
Implement and maintain a centralized QMS to establish internal controls and identify critical operational improvements
Conduct periodic performance evaluation of Aldar QMS elements and report maturity and implementation status to the Management Committee
Perform QMS maturity assessments across business units and ensure alignment with Aldar quality frameworks and standards
Drive and embed a culture of quality, excellence, and continuous improvement across the organization
Business Process Management (BPM)
Develop and continuously enhance end-to-end value chains to ensure visibility of processes, interdependencies, and value delivery
Lead process improvement initiatives to enhance efficiency, standardization, and value creation
Ensure existing processes reflect operational changes and also align with current practices
Develop and implement new processes to standardize operations across the Group
Drive process modelling, documentation, and digitization through BPM platforms (e.g., ARIS)
Ensure alignment of processes with DOA, controls, and business objectives
Service Management
Oversee development and governance of service catalogues, service cards, and SLAs
Drive service digitization through digital platforms (e.g., JIRA, ManageEngine)
Monitor service performance and drive continuous service improvement
Policy Management
Lead development and governance of Group-wide policies and frameworks
Ensure alignment, consistency, and strong internal controls across entities
Drive structured policy approvals, implementation, and awareness across the Group
Operational Review
Conduct operational compliance reviews as 2nd line of defence to identify gaps, risks, and inefficiencies
Establish and manage control frameworks (Control Library, ORCM)
Monitor implementation of remediation actions and controls for gaps identified during operational reviews
Assess and optimize approval workflows within systems to enhance efficiency and reduce turnaround time (TAT)
Translate identified gaps into strategic initiatives, defining quick wins and long-term actions to drive closure and value realization
Report insights and remediation status to Management Committee
RELATED YEAR OF EXPERIENCE
Min of 10+ years experience in business excellence domain or similar function
YOE IN MANAGERIAL POSITION
Min of 2+ years in a related managerial position
FIELD OF EXPERIENCE
Real estate experience, Corporate Governance
TECHNICAL AND INTERPERSONAL SKILLS
Lean Green Belt certification
Six Sigma/ISO certification, EFQM and any relevant quality certification
Enterprise BPM tool Administrator capability (ARIS preferred)
Advanced analytical and problem-solving skills
QUALIFICATION
Bachelor’s degree in engineering /or business management, project management, or in a related fieldA Master's degree in engineering /or business administration will be advantageous
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The Company
What We Do
AlDar Properties was incorporated in 2004 by the founder, Mr. Sulaiman Al-Banai. The company is engaged in property management of multi-family residential properties & commercial properties throughout Doha, Qatar. We are focused on maintaining a large diverse portfolio of properties; furnished, semi-furnished & unfurnished. Here at AlDar Properties, we are committed in giving our valued customers the best quality at affordable prices, with no agency fee. We are simply the experts in the art of real estate with a team that is trained to understand all of your needs and provide you with clear expert advice to help you easily navigate the process and give you the best living experience
