Join JPMorgan Chase Payment Operations to shape how we understand and improve payment quality at global scale. You’ll turn investigation and exception data into insights that change client behavior and reduce operational friction. This role blends payments domain expertise with analytics leadership to deliver measurable outcomes.
Job Summary:As a Vice President- Business Analysis within Payment Operations, you drive advanced analytics across global investigations, exceptions, repairs, returns, and payment-formatting trends. You translate complex operational and client behavior data into clear recommendations for Sales, Service, Operations, Product, and Technology stakeholders. You help improve straight-through processing, reduce recurring breaks, and elevate client outcomes through data-led remediation.
Job Responsibilities:
• Lead detailed analysis of global payment investigation breaks, exceptions, repairs, returns, and operational friction points across the payments lifecycle.
• Identify root causes of payment breaks, including client formatting issues, data quality gaps, process inefficiencies, market practices, and system-driven exceptions.
• Develop analytics to detect recurring investigation themes, client-specific trends, country/currency patterns, payment type issues, and behavior-based risk indicators.
• Equip client-facing teams with meaningful insights to support client conversations around payment format improvements and operational best practices.
• Collaborate with Operations teams to validate root causes, confirm remediation themes, and track post-remediation outcomes.
• Influence stakeholders to adopt data-led decision making and embed analytics into ongoing client service and operational improvement routines.
• Communicate complex analytical findings in a clear, concise, and commercially relevant manner.
• Experience building dashboards, executive reporting, trend analysis, root-cause analysis, and KPI frameworks.
• Identify opportunities to reduce investigation volumes, improve straight-through processing, enhance payment data quality, and minimize client impact.
• Analyze client payment behavior to identify recurring formatting errors, incomplete or inaccurate payment instructions, and avoidable investigation triggers.
• Produce end-to-end insights that explain the full payment journey from initiation through exception, investigation, resolution, and remediation.
Required qualifications, capabilities and skills:
• Experience in Payment Operations, Treasury Services, Cash Management, Wholesale Payments, or Transaction Banking.
• Knowledge of payment message formats and standards such as SWIFT, ISO 20022, MT/MX messages, clearing requirements, and market practices. Strong understanding of payment gateways and processing rails (e.g., ACH, SEPA, Fedwire, SWIFT) and familiarity with alternative payment methods and settlement mechanics (per role scope).
• Experience in building analyse with tools such as SQL, Alteryx, Tableau, Qlik, Power BI, Python, Snowflake, Databricks, or similar analytics platforms.
• Experience supporting client remediation, operational transformation, or payment quality improvement initiatives.
• Familiarity with global payments corridors, currency-specific requirements, and regulatory or market infrastructure considerations.
• Ability to distill complex technical and financial findings into clear, decision-ready narratives for non-technical stakeholders and to confidently influence senior executives (per role requirements).
• Demonstrate sustained performance in analytics roles within complex, regulated environments, with a strong bias to execution and measurable outcomes.
Preferred qualifications, capabilities and skills:
• Same as Required listed above
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Experience in Payment Operations, Treasury Services, Cash Management, Wholesale Payments, or Transaction Banking
- Knowledge of payment message formats and standards such as SWIFT, ISO 20022, MT/MX messages
- Understanding of payment gateways and processing rails (ACH, SEPA, Fedwire, SWIFT) and settlement mechanics
- Experience building analytics with SQL, Alteryx, Tableau, Qlik, Power BI, Python, Snowflake, Databricks or similar platforms
- Experience supporting client remediation, operational transformation, or payment quality improvement initiatives
- Familiarity with global payments corridors, currency-specific requirements, and regulatory or market infrastructure considerations
- Ability to translate complex technical and financial findings into clear narratives and influence senior executives
- Proven sustained performance in analytics roles within complex, regulated environments with a bias to execution and measurable outcomes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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