Do you enjoy building innovative products that solve real customer problems? In this role, you will shape AI-powered, agent-based experiences that make it easier for small businesses to manage their credit card accounts. You will work at the intersection of product management, customer experience, and emerging technology. If you thrive in cross-functional environments and like taking products from discovery to launch, this role offers the opportunity to deliver meaningful customer impact
As a Vice President, AI Product Manager in the small business credit card product team, you will define and deliver AI-powered, agent-based customer experiences that simplify account management and servicing while helping customers better understand their financial activity. You will use customer insights, analytics, and responsible AI capabilities to identify problems, set product strategy, and partner with design, engineering, data science, and customer service teams to deliver scalable solutions. You will own initiatives from discovery through launch, with a focus on measurable customer and business outcomes.
Job responsibilities
- Define product vision, strategy, and roadmap for AI-powered, agent-based customer experiences
- Identify customer problems and opportunities where AI can create meaningful customer and business value
- Lead discovery, user research, and requirements definition with cross-functional partners
- Translate customer and business needs into clear product requirements and prioritized delivery plans
- Drive end-to-end product delivery from concept through production launch and ongoing optimization
- Establish success metrics and use customer feedback, analytics, and experimentation to inform prioritization decisions
Required qualifications, capabilities and skills
- 7 years of product management experience developing and launching customer-facing products at scale
- Experience leading products through the full product development lifecycle from discovery through launch and optimization
- Understanding of AI technologies, including conversational AI, large language models (LLMs), and intelligent automation
- Ability to translate complex business problems into product strategies and actionable requirements
- Experience partnering with stakeholders in large, matrixed organizations
- Experience communicating product strategy, trade-offs, and outcomes to cross-functional audiences
Preferred qualifications, capabilities and skills
- Experience building AI-powered digital customer experiences or intelligent self-service capabilities
- Experience with agent-based workflows, AI orchestration, prompt engineering, or related technologies
- Experience launching AI-powered products while balancing customer value, business outcomes, governance, and risk management
- Experience working in financial services or other highly regulated industries
- Experience using experimentation and data-driven decision-making to guide product strategy and prioritization
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 7 years of product management experience developing and launching customer-facing products at scale
- Experience leading products through the full product development lifecycle from discovery through launch and optimization
- Understanding of AI technologies, including conversational AI, large language models, and intelligent automation
- Ability to translate complex business problems into product strategies and actionable requirements
- Experience partnering with stakeholders in large, matrixed organizations
- Experience communicating product strategy, trade-offs, and outcomes to cross-functional audiences
- Experience building AI-powered digital customer experiences or intelligent self-service capabilities
- Experience with agent-based workflows, AI orchestration, prompt engineering, or related technologies
- Experience launching AI-powered products while balancing customer value, business outcomes, governance, and risk management
- Experience working in financial services or other highly regulated industries
- Experience using experimentation and data-driven decision-making to guide product strategy and prioritization
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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