Build a career where your accessibility expertise directly improves how people discover and choose credit cards. You’ll partner with product, design, and engineering teams to strengthen testing practices and deliver accessible digital experiences at scale.
As a Vice President, Accessibility Tester on the Shopping team, you will serve as a hands-on accessibility testing expert who helps advance accessibility quality across public digital experiences. You will independently assess accessibility risks and defects, translate findings into clear remediation guidance, and influence cross-functional partners through strong expertise and communication. You will help mature testing practices, tooling, documentation, and reporting so accessibility is built into delivery outcomes.
Job responsibilities- Serve as a senior accessibility testing subject matter expert across public credit card shopping experiences
- Independently own complex accessibility testing work from assessment through remediation follow-through
- Develop and execute accessibility test strategies, test plans, test cases, and defect management practices
- Partner with product, design, and engineering teams to clarify requirements and ensure issues are prioritized and resolved
- Provide clear documentation, recommendations, and escalation support to improve governance and decision-making
- Lead defect triage, root-cause analysis, remediation tracking, and risk communication across stakeholders
- Evaluate and recommend testing tools, automation opportunities, and process improvements to increase effectiveness
- Stay current on accessibility standards, regulatory expectations, and emerging technologies to strengthen practices
- 7 years of experience in digital accessibility, accessibility testing, quality assurance, product testing, or a related field
- Deep knowledge of WCAG, the Americans with Disabilities Act (ADA), Section 508, PDF/UA, assistive technologies, and common accessibility barriers
- Proven ability to operate independently as a senior individual contributor and influence cross-functional partners
- Experience building or maturing testing practices, documentation, standards, and operating routines
- Ability to identify accessibility issues from designs and live experiences, review front-end code (HTML, ARIA, JavaScript, React), and provide actionable remediation guidance
- Hands-on experience testing with assistive technologies, including NVDA, JAWS, VoiceOver, TalkBack, magnifiers, and alternative input methods
- Strong working knowledge of WAI-ARIA, HTML5, CSS, JavaScript, and defect management practices in testing tools (for example, Jira)
- Excellent communication, stakeholder management, analytical, and problem-solving skills across product, design, engineering, legal, compliance, and operations
- Experience documenting testing guidance and best practices in a team knowledge base (for example, Confluence)
- Advanced knowledge of WCAG 2.1 and WCAG 2.2, and experience in regulated digital environments
- Experience testing large-scale customer-facing websites or mobile applications, including high-traffic acquisition experiences
- Experience supporting accessibility test automation, dashboards, reporting, and continuous improvement routines
Familiarity with broader technology stacks (for example, Java or .NET) and accessibility considerations for PDFs and automated testing approaches
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Skills Required
- 7 years of experience in digital accessibility, accessibility testing, quality assurance, product testing, or a related field
- Deep knowledge of WCAG, ADA, Section 508, PDF/UA, assistive technologies, and common accessibility barriers
- Proven ability to operate independently as a senior individual contributor and influence cross-functional partners
- Experience building or maturing testing practices, documentation, standards, and operating routines
- Ability to identify accessibility issues from designs and live experiences and review front-end code (HTML, ARIA, JavaScript, React)
- Hands-on experience testing with assistive technologies (NVDA, JAWS, VoiceOver, TalkBack), magnifiers, and alternative input methods
- Strong working knowledge of WAI-ARIA, HTML5, CSS, JavaScript, and defect management practices in testing tools (for example, Jira)
- Excellent communication, stakeholder management, analytical, and problem-solving skills across product, design, engineering, legal, compliance, and operations
- Experience documenting testing guidance and best practices in a team knowledge base (for example, Confluence)
- Advanced knowledge of WCAG 2.1 and WCAG 2.2, and experience in regulated digital environments
- Experience testing large-scale customer-facing websites or mobile applications, including high-traffic acquisition experiences
- Experience supporting accessibility test automation, dashboards, reporting, and continuous improvement routines
- Familiarity with broader technology stacks (for example, Java or .NET) and accessibility considerations for PDFs and automated testing approaches
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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