Job Summary:
Do you want to have a fulfilling career with purpose helping military veterans? The Case Manager is a support member of a Senior Advocate’s team. This person is in charge of implementing the Senior Advocate’s strategy for each case and being the primary point of contact with the client. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position.
We offer a comprehensive benefits package, including health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.
Essential Functions:
- Builds and maintains positive client relationships via phone, email, and mail.
- Assists and consults with Senior Advocate in the organization and management of client files and records, as directed.
- Reviews completeness of client files within the VA’s system and has informal meetings with VA personnel to correct various deficiencies.
- Responds appropriately to all client, staff, authorized third party, and VA/BVA communications in a timely and accurate manner.
- Prioritizes and completes varied administrative tasks independently, with great attention to detail, while following standard operating procedures.
- Ensures all VA administrative and regulatory deadlines are met.
- Proficiency in utilizing office technology and software programs in an efficient and appropriate manner.
- Works in a team environment with a strong commitment to obtaining the best possible outcome for all parties.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Performing work in this job's occupational field requires the application of professional disciplines requiring a two-year degree or equivalent and the extensive, applied use of related concepts, practices, and methods.
- In relation to other jobs in the same function, this job requires a level of proficiency to apply broad knowledge and experience.
- The primary or most necessary skills required for this job are customer service skills, technical aptitude, time management and organizational skills
- Other important skills include excellent written and oral communication, inter- personal and computer skills.
- Reliable and dependable attendance.
Education and Experience:
- This job requires a minimum of an associate degree or 3 years of work-related experience with progressive responsibilities or an equivalent combination of education and experience.
- You must obtain a Personal Identity Verification (PIV) card within six months of employment.
- Telephone experience is required.
- Experience using computers and performing data-entry functions.
Physical Requirements:
- Prolonged periods of sitting at a desk, talking on a telephone and working on a computer.
Remote Work from Home Requirements:
- Not all positions are remote; some require that the employee work in the office.
- Must have a desk, chair and basic essentials to work from home.
- Must have a quiet work area without noise or distractions.
- Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload speed.
- Must be logged onto your work computer and able to answer calls during your normal work hours.
- Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV.
Skills Required
- Associate degree, or three years of work-related experience with progressive responsibilities, or an equivalent combination of education and experience
- Telephone experience
- Computer and data-entry experience
- Obtain a Personal Identity Verification card within six months of employment
- Customer service, technical aptitude, time management, organizational, written and oral communication, interpersonal, and computer skills
- Reliable and dependable attendance
- Reside in the United States and in one of the listed eligible states
- High-speed wired internet with minimum speeds of 100 Mbps download and 20 Mbps upload
- Quiet, distraction-free home workspace with desk, chair, and basic work essentials
What We Do
A full-service communications, government relations, and strategic consultation firm committed to integrated public affairs.
