Position Title: Veteran 360 Clinical Case Manager
Department: Human Services
Exemption: Non-Exempt
Supervisor: Director, Behavioral Health Services
Annual Salary: $70,000-$75,000
Job Summary:
As part of the Veteran 360 Behavioral Health Programs, provide clinical case management and individual and group supportive mental health and substance use disorder counseling to a caseload of up to 25 Veterans. This position employs a variety of evidence-based interventions including motivational interviewing, harm reduction, relapse prevention and trauma informed care to provide client centered services to Veterans.
Job Responsibilities:
Clinical Case Management
- Maintain a caseload of up to 25 Veterans. Ensure Veterans are swiftly and proactively connected with the services that will best meet their needs and goals. Provide navigation and Veteran orientation coverage.
- Manage crisis situations and intervene with caseload and with other Center residents when needed and alerted. Respond and follow up with event reports.
- Work in a collaborative manner with Veterans towards the goals of permanent housing placement, increasing income and benefits, improving self-determination and stabilization.
- Complete biopsychosocial assessments, integrated service plans and discharge plans in conjunction with each Veteran, which best meets individual needs and program requirements.
- Work in a collaborative manner with Human Services and Operations staff to provide coordinated services.
- Ensure all data collection and documentation procedures are adhered to according deadlines.
- Provide community based referrals to meet the needs of each Veteran during discharge planning to help maintain independent living. Provide appointment accompaniment as needed.
- Facilitate psycho-educational groups, discussion groups and games, as needed.
- Attend and actively participate in department, case conferencing, Review Board and program meetings as required.
- Perform other duties as assigned.
Required Qualifications:
- Master level clinician, Social Worker, Mental Health Counselor, Rehabilitation Counselor, license a plus.
- Two years of experience with Veteran population, mental illness, substance use disorders, and/or homelessness.
- Knowledge and commitment to evidence based models such as housing first, harm reduction, motivational interviewing, relapse prevention and trauma informed care.
- Ability to employ strong clinical judgement while setting firm boundaries.
- Experience with group facilitation.
- Strong assessment and diagnosis skills.
- Crisis intervention skills.
Preferred Qualifications:
- Knowledge of services and resources in the greater Boston community.
- Case Management experience.
- Ability to travel in the community.
- Knowledge of military culture.
Essential Functions:
- Ability to be flexible and comfortable with a multi-cultural, Veterans experiencing homelessness and complex challenges.
- Ability to work collaboratively with clinical teams, other Center programs and departments.
- Excellent written and oral communication skills
- Proficiency with computers/databases.
- Strong personal and professional boundaries.
Skills Required
- Master's degree in Social Work, Mental Health Counseling, Rehabilitation Counseling, or equivalent
- Licensed clinician (e.g., LCSW, LMHC) or equivalent licensure
- Two years of experience with Veteran population, mental illness, substance use disorders, and/or homelessness
- Knowledge and commitment to evidence-based models: Housing First, harm reduction, motivational interviewing, relapse prevention, trauma-informed care
- Strong clinical judgment and ability to set and maintain professional boundaries
- Experience with group facilitation
- Strong assessment and diagnostic skills
- Crisis intervention skills
- Knowledge of services and resources in the greater Boston community
- Case management experience
- Ability to travel in the community / provide appointment accompaniment
- Knowledge of military culture
- Ability to work collaboratively with clinical teams and other departments
- Excellent written and oral communication skills
- Proficiency with computers and databases
What We Do
The New England Center and Home for Veterans (NECHV) is a Boston-based nonprofit that provides housing, behavioral health, employment training and case-management services for veterans at risk of homelessness. NECHV operates transitional and permanent housing, meal programs and vocational supports to help hundreds of veterans annually achieve stability, recovery and dignified independent living.
