Verizon Customer Service Representative

We deliver innovative marketing solutions for campaign management through personal engagement, intuitive interactions, and fostering an environment where the customers truly do come first. Our marketing teams are dedicated to treating each consumer with individual attention and focus in order to consistently improve the overall customer experience and service satisfaction. We are seeking a new addition to our team who is focused on delivering quality care to our valued customers.

Summary of the Position: The Entry Level Verizon Customer Service Representative will be based in our corporate Lanham office. The right candidate will be an integral part of our talented team, supporting our continued growth.

Primary Duties of Entry Level Verizon Customer Service Representative:

• Execute marketing and sales strategies by communicating with consumers directly on a daily basis
• Process all consumer inquiries regarding product availability and service area, product description and application, account status, and order tracking
• Facilitate new account sales, price point adjustments, product information and literature, and basic questions
• Process all sales orders and establish credits as necessary
• Develop and analyze reporting procedures for customers and basic marketing and sales protocol
• Perform other duties as assigned

Key Accountabilities:

• Excellent communication skills in multiple avenues (written and verbal)
• Ability to assume leadership responsibilities with minimal supervision
• Demonstrated organizational skills, work planning, and forward-thinking
• Ability to adapt, accept, and promote changes while contributing to a team-centric environment
• Ability to follow and promote company policies and procedures

The ideal candidate should possess the following qualities:

• Bachelor’s degree preferred
• Minimum of 1-2 years of customer service with demonstrated leadership responsibilities
• Excellent verbal and written communication skills
• Willingness to learn
• Desire to achieve and drive to excel
• Self-motivated with a persistent work ethic
• Ability to multitask and stay organized while learning new information about our customers and their industries
• Possess the ability to maintain a positive attitude