JOB SUMMARY:
OGX is seeking a Venue Operations Specialist, Experiences to support the day-to-day management and oversight of our growing Operations team. This role will assist in driving operational execution across multiple locations, ensuring consistency, efficiency, and a strong guest experience. The ideal candidate will have experience in the attractions, hospitality, or live entertainment industry, along with an interest in media and entertainment IP. This position supports operational planning, vendor management, financial tracking, and reporting, while partnering closely with site leadership and cross-functional teams.
This role is based in New York, and operates in a hybrid capacity, with an expectation of working in-office approximately 60–70% of the time. Flexibility to work weekends onsite is required.
DUTIES & RESPONSIBILITIES (include but are not limited to):
Operations Support & Execution
- Support site leadership in executing operational standards, policies, and procedures
- Assist in managing daily workflows, schedules, and operational priorities
- Ensure consistency in execution across multiple locations
- Support site teams with inspection, audit, and compliance preparation
- Assist with operational readiness leading up to openings or key milestones
- Travel to site locations to support teams and ongoing operations
- Ensure all signage is unkempt, aligned with current initiatives and on brand by partnering with creative team
- Monitor rollout progress of new initiatives and adjust quickly if necessary
- Communicate clearly and proactively with the director
- Conduct routine walkthroughs to ensure the space is guest ready and compliant with standards
Vendor Management & Coordination
- Assist in sourcing and onboarding third-party vendors
- Maintain vendor documentation and agreements
- Coordinate vendor communications and deliverables
- Monitor vendor performance and service levels
- Identify opportunities for cost savings and improved efficiency
- Support vendor audits and evaluation of new suppliers
Project Management
- Track multiple operational projects across locations
- Maintain timelines, milestones, and deliverables
- Coordinate cross-functional project needs and updates
- Document action items and ensure follow-through
- Provide status updates to stakeholders
Financial & Reporting Support
- Compile daily, weekly, and monthly operational reports
- Compile and distribute financial reporting across sites
- Track expenses, invoices, and budget allocations
- Support invoice processing and payment tracking
- Monitor expenses to ensure alignment with budgets
- Assist in identifying trends and reporting insights
Process Improvement & SOPs
- Support development and documentation of SOPs
- Maintain operational process documentation
- Assist in rolling out updated policies and procedures
- Identify gaps or inefficiencies in current processes
- Recommend improvements to drive consistency and efficiency
Team & Administrative Support
- Support recruiting, interviewing, and hiring processes
- Assist with onboarding and training of new hires
- Coordinate schedules, meetings, and team communications
- Support travel planning and logistics as needed
- Provide general administrative and operational support
QUALIFICATIONS:
- Bachelor’s degree preferred, or equivalent experience
- 3–5 years of experience in hospitality, attractions, live entertainment, or related field
- Experience supporting operations, vendor management, or budgeting
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and follow-through
- Strong communication and interpersonal skills
- Solutions oriented mindset
- Proficiency in Microsoft Office and Google Workspace
- Self-motivated with a strong sense of ownership
- Willingness to travel as needed
- Flexibility to work evenings and weekends as needed
About Original X Productions:
Original X Productions are the operators of premier worldwide location-based entertainment experiences including The FRIENDS™ Experience. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!
Compensation:
The salary range for this role considers a range of variables used in making compensation decisions and may include but is not limited to; experience, training, licenses, certifications, skill sets, business needs, travel. Compensation decisions are dependent on the unique variables that are present. A reasonable estimate of the current range is $60,000-$75,000 This range has not been adjusted based on the geographic location of the successful incumbent.
Skills Required
- Bachelor's degree or equivalent experience
- 3-5 years of experience in hospitality, attractions, live entertainment, or a related field
- Experience supporting operations, vendor management, or budgeting
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and follow-through
- Strong communication and interpersonal skills
- Solutions-oriented mindset
- Proficiency in Microsoft Office and Google Workspace
- Self-motivated with a strong sense of ownership
- Willingness to travel as needed
- Flexibility to work evenings and weekends as needed
What We Do
Protecting life. Solutions for a safer, cleaner world. OsecoElfab is a global leader of pressure management solutions. We manufacture rupture discs, explosion vents and burst detection systems, and provide consultation services, tailored product design, project support and training. Oseco-Elfab is a partnership that draws on the combined resources and expertise of two well-known pressure relief brands. We are supported by two manufacturing locations (in the US and UK), six regional sales offices and over 65 approved representatives worldwide. Benefits of the partnership for customers include a wider choice of pressure relief solutions, global supply chain partnerships for timely delivery, expedited logistics to support you in times of need and greater local support. Oseco-Elfab culture The team at Oseco-Elfab is a progressive, efficient and engaged group of talented individuals who focus on building relationships and achieving our Purpose: Protecting life. Solutions for a safer, cleaner world. We do this by delivering exceptional life safety and asset protection products and services for our global customer base, built on a foundation of safety and best quality. We place our customers at the heart of all that we do, from consultation and bespoke product manufacturing to ongoing support and training. We work closely with our customers to discuss their requirements and deliver customised solutions known for their high performance and reliability. Our Values and Behaviors support our Purpose. They describe the attitudes and actions that we believe help make Oseco-Elfab a great place to work and a leader in innovation. Our six Values are Empowerment, Diversity and Inclusion, Winning together, Challenging the status quo, Learning and Customer focus. The six Behaviors ask us to Treat others as they want to be treated, Be a great communicator, Maintain a positive attitude, Be a proactive problem-solver, Believe positive intent and Hold each other accountable
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