The Role
Support Games-time venue operations by operating the ECR system, logging incidents, tracking issue resolution, coordinating with functional teams, preparing situation reports, maintaining communication logs, and assisting VOC setup and shift handovers to ensure accurate, timely information flow.
Summary Generated by Built In
Start Date: 20th July
Reporting to the Venue Management Lead the Venue Management ECR (Event Command and Reporting) Coordinator will support Games-time operations through accurate recording, monitoring, and communication of venue incidents and updates. This role is critical to ensuring timely information flow between venue functions, the Venue Operations Centre, and Games Command structures.
Reporting to the Venue Management Lead the Venue Management ECR (Event Command and Reporting) Coordinator will support Games-time operations through accurate recording, monitoring, and communication of venue incidents and updates. This role is critical to ensuring timely information flow between venue functions, the Venue Operations Centre, and Games Command structures.
Working as part of the Venue Management team, the ECR Coordinator will help maintain situational awareness by updating logs, supporting issue tracking, and assisting with the coordination of responses to incidents and operational requests. They will work collaboratively with all functions to ensure accurate reporting and smooth, coordinated venue operations.
The role is Deputy Manager Level.
Working arrangements
Working arrangements
The role will initially be based at the Organising Company’s Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue.
The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company’s working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.
Key Responsibilities
- Operate the venue’s ECR system, logging incidents, updates, and requests accurately and in real time.
- Support the Venue Operations Centre (VOC) Manager with information management and situational awareness.
- Track the progress of reported issues, ensuring timely resolution or escalation as required.
- Liaise with functional area representatives to verify details, gather updates, and ensure information accuracy.
- Prepare and distribute regular situation reports, summaries, and updates for the venue team and central command.
- Maintain communication logs, incident templates, and essential reference documents in line with protocol.
- Support shift changeovers by ensuring clear handovers and consistent recording practices.
- Assist with readiness exercises, briefings, and VOC setup and close-out activities.
- Contribute to the overall efficiency, professionalism, and teamwork of the Venue Management function.
Skills, Knowledge and Expertise
Experience
- Experience in event operations, command centre, or information management roles within a major sporting or multi-day event environment.
- Strong data entry, attention to detail, and multitasking abilities under pressure.
- Proven experience working with communication or reporting systems and tools.
- Confident in working in a fast-paced, high-volume operational centre environment.
- Proficient in Microsoft Office Suite and comfortable with digital reporting systems.
Competencies
- Excellent organisational and time management skills.
- Clear and concise written and verbal communication skills.
- Strong teamwork and collaboration across diverse functional areas.
- Analytical and detail-oriented approach to information handling.
Behaviours
- Works calmly and professionally under pressure, maintaining accuracy and composure.
- Embodies the Glasgow 2026 “One Team” values through collaboration, respect, and inclusivity.
- Demonstrates reliability, accountability, and commitment to operational excellence.
About
Trivandi provides advisory, design and delivery services across sport, events, live entertainment and venues. Founded in 2013 from the success of the London 2012 Games, we have grown to over 100 specialists across four global offices in London, Dubai, Riyadh and Brisbane, delivering over 300 projects in 29 countries. Our unique “One Team” approach brings together the right expertise at the right time, synchronising strategy, design, project management, and operations to simplify complexity and deliver actionable solutions that drive meaningful impact. We passionately share our knowledge to empower local teams, unlocking the full potential of each unique experience to inspire positive change and create lasting legacies. That’s what we mean by creating experiences, better.
Skills Required
- Experience in event operations, command centre, or information management roles within major sporting or multi-day events
- Proven experience working with communication or reporting systems and tools (ECR or equivalent)
- Proficient in Microsoft Office Suite and comfortable with digital reporting systems
- Strong data entry skills, attention to detail, and ability to multitask under pressure
- Confident working in a fast-paced, high-volume operational centre environment
- Excellent organisational and time management skills
- Clear and concise written and verbal communication skills
- Ability to liaise and collaborate across diverse functional areas and maintain situational awareness
- Ability to support shift changeovers and provide clear handovers
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The Company
What We Do
Trivandi provides advisory, design, and delivery services for major events, venues, destinations, and sports organizations, transforming ambitious visions into unforgettable experiences by simplifying complexity and creating value.
