Venue IT Support Representative (Ascend Amphitheater)

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

This role is responsible for, but not limited to the following:

· Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff

· Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures

· Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology

· Be the onsite contact and provide guided access for visiting IT service or support providers

· Provide onsite assistance to tour production by helping to establish artist internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show”

· Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.  

· Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies

· Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization

· Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

Qualifications:

· High School Diploma or equivalent

· 2+ years of experience in an IT or IT related field

· Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred

· Strong communication skills (oral and written) paired with a professional communication style 

· Self-motivated, capable of independent reasoning and troubleshooting

· Highly organized and strong attention to detail

· Must be a reliable and dependable team player with ability to work independently and under little supervision

· Must be able to adapt to a constantly changing and at times stressful work environment

· Must possess a valid driver’s license, access to a reliable vehicle, and a clean driving record

· This position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals.  Availability to consistently provide event support is a requirement of this role.

If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.