Vehicle Sales Manager

• Health Insurance with Optional Vision and Dental Insurance
• Employer Provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Closed on Sundays
• Paid Vacation
• Paid Company Holidays
• Paid Training 
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions

Key Responsibilities

Customer Experience & Satisfaction

• Champion a customer-first sales culture focused on transparency, respect, and value
• Ensure a consistent, professional, and pressure-free buying experience from first contact through vehicle delivery
• Monitor and improve CSI, online reviews, and customer retention metrics
• Handle escalated customer concerns promptly and fairly to protect customer trust and dealership reputation
• Ensure sales processes clearly explain pricing, vehicle features, warranties, and next steps

 Sales Leadership & Team Development

• Collaborate with General Sales Manager and Pre-Owned Vehicle Sales Director to interview and hire new team members to maintain optimal staffing levels
• Lead, coach, and mentor sales consultants to deliver high-quality customer interactions
• Train the team in effective communication, needs-based selling, and ethical sales practices
• Set clear expectations for customer engagement, follow-up, and professionalism
• Conduct regular performance reviews with a strong focus on customer experience behaviors

 Sales Performance & Accountability

• Achieve dealership sales volume, gross profit, and market share goals without compromising customer trust
• Structure deals that are fair, compliant, and aligned with dealership and OEM standards
• Balance profitability with long-term customer loyalty and repeat business
• Use performance data and customer feedback to improve sales processes

 Process, Transparency & Compliance

• Enforce consistent use of CRM and dealership sales processes to ensure timely customer follow-up
• Ensure compliance with all legal, OEM, and dealership policies
• Promote transparency in pricing, documentation, and product presentation
• Collaborate closely with F&I to ensure a smooth, customer-friendly transition and delivery experience

 Inventory Presentation & Collaboration

• Ensure vehicles are clean, accurately priced, and professionally merchandised for customers
• Work with marketing to ensure online listings accurately reflect vehicle condition and features
• Coordinate with service and reconditioning teams to ensure inventory is customer-ready

 Qualifications

 Required

• Proven experience as an automotive sales manager or senior dealership sales leader
• Strong understanding of business management principles, including budgeting, forecasting, and KPI analysis
• Ability to interpret financial statements, gross profit reports, and performance dashboards
• Demonstrated success managing teams, processes, and customer experience metrics
• Excellent leadership, communication, and conflict-resolution and problem-solving skills

 Preferred

• Experience in a high-volume or multi-rooftop dealership
• OEM training or certifications
• Demonstrated success improving customer satisfaction and retention
• Track record of improving CSI, retention, and profitability simultaneously

 Skills & Competencies

• Customer-centric and data-driven leadership style
• Strong interpersonal and communication skills
• Ability to balance sales performance with long-term customer loyalty
• High level of integrity, professionalism, and emotional intelligence

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.