[VED] IT Support

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Project – the aim you'll have
We are currently looking for an IT Support Specialist to join our team and work closely with internal staff and external users, ensuring a smooth and reliable technology experience across the organization.

In this role, you will support a combination of proprietary software and third-party tools such as Slack, Zoom, and device management platforms. You will play a key role in troubleshooting technical issues, managing software licenses, maintaining hardware inventory, and helping the engineering team prevent and resolve system-related user problems.

This position is ideal for someone who enjoys solving technical challenges, supporting remote teams, and improving internal processes through documentation and best practices.

Expectations – the experience you need

• 3+ years of experience in an IT Support role
• Experience supporting Mac OS X devices (computers and iPads) and PC environments
• Experience working with MDM platforms (Rippling, JAMF, or similar)
• Familiarity with Slack, Zoom, Intercom, and Google Workspace
• Experience managing software licenses and user accounts
• Ability to manage and prioritize tasks through a ticketing system
• Strong written and spoken English skills
• Experience collaborating with remote and geographically distributed teams
• Apple or other industry support certifications are a plus

Position – how you'll contribute

• Provide technical support for internal users, including therapists and non-clinical staff, across Mac and PC environments
• Manage and troubleshoot MDM systems and device configurations
• Support the engineering team in identifying and resolving software-related user issues
• Manage internal software licenses and accounts (Zoom, Slack, and other tools)
• Maintain accurate hardware asset records for MacOS and PC devices
• Manage incoming requests through the ticketing system, prioritizing and resolving issues efficiently
• Assist the Customer Insight team in troubleshooting external client issues when necessary
• Implement and document IT support best practices and internal processes

Our offer – professional development, personal growth

• Educational resources
• Flexible schedule and Work From Anywhere
• Referral Program
• Supportive and collaborative environment

We are accepting applications from LATAM countries.
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