We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!
Job DescriptionProject - the aim you'll have
We are looking for a DevOps Engineer (L3/L4) to join a growing Platform Engineering team focused on supporting software engineers across the organization.
Unlike traditional infrastructure roles, this position is highly customer-oriented. You'll serve as the first point of contact for internal engineering teams, helping troubleshoot cloud infrastructure, CI/CD, deployment, and platform-related issues while partnering with a back-end platform team for more complex challenges.
Beyond day-to-day support, you'll proactively identify recurring problems, automate repetitive tasks, and continuously improve the internal developer experience. As the platform evolves, you'll also contribute to larger infrastructure initiatives, helping shape the company's cloud strategy and build reliable, scalable AWS-based systems.
This role is ideal for engineers who enjoy solving technical problems, collaborating closely with software developers, and balancing operational excellence with hands-on engineering.
Qualifications
Expectations - the experience you need
- 5+ years of experience as a DevOps Engineer, Site Reliability Engineer, Platform Engineer, Cloud Engineer, or similar role (L4 candidates typically have 7+ years).
- Strong hands-on experience with AWS cloud services, including EC2, networking, IAM, and core infrastructure services.
- Experience writing Infrastructure as Code using Terraform.
- Strong scripting skills using Python and Bash.
- Experience supporting Linux-based environments.
- Experience building and maintaining CI/CD pipelines.
- Experience debugging infrastructure, deployment, and networking issues with strong root cause analysis skills.
- Experience supporting cloud-native applications and containerized workloads.
- Familiarity with monitoring, logging, and observability tools.
- Ability to gather requirements and communicate effectively with software engineers and non-infrastructure stakeholders.
- Strong troubleshooting mindset with a customer-first approach.
- Comfortable working collaboratively across engineering teams.
- Ability to work Central or Eastern US business hours.
- Reliable internet connection, webcam, and microphone for remote collaboration.
Nice to have
- Experience supporting internal developer platforms or Platform-as-a-Service (PaaS) environments.
- Experience with Kubernetes (EKS), ECS, Docker, and container orchestration.
- Experience with Jenkins, GitHub, CodeDeploy, or similar CI/CD tooling.
- Experience with observability platforms such as DataDog, OpenTelemetry, ELK Stack, New Relic, or Sentry.
- Experience with AWS services including Lambda, Aurora, DynamoDB, SQS, SNS, Kinesis, CloudFront, or CloudFormation.
- Experience with cloud networking, routing, and VLANs.
- Experience with Azure or Google Cloud Platform.
- Experience administering Windows Servers, Active Directory, or ASP.NET deployments.
- Software development experience in any programming language.
- Experience mentoring junior engineers (particularly for L4 candidates).
What you will do
- Provide day-to-day technical support to internal software engineering teams on cloud infrastructure and platform-related issues.
- Serve as the first line of technical support, escalating complex infrastructure issues when appropriate.
- Troubleshoot deployment, networking, infrastructure, and CI/CD challenges.
- Perform root cause analysis and implement long-term solutions to recurring problems.
- Identify opportunities to automate manual operational tasks and improve engineering workflows.
- Build, maintain, and improve Infrastructure as Code using Terraform.
- Develop automation and tooling using Python and Bash.
- Design, deploy, and maintain scalable AWS cloud infrastructure.
- Collaborate closely with software engineers to understand platform needs and translate them into technical solutions.
- Participate in code reviews, technical discussions, and architectural improvements.
- Contribute to improving platform reliability, scalability, security, and operational excellence.
- Mentor other engineers and promote engineering best practices (L4)
Our Benefits
- Educational resources
- Flexible schedule and Work From Anywhere
- Referral Program
- Supportive and chill atmosphere
Skills Required
- 5+ years of experience as a DevOps Engineer, Site Reliability Engineer, Platform Engineer, Cloud Engineer, or similar
- Strong hands-on experience with AWS cloud services (including EC2, networking, IAM, core infrastructure services)
- Experience writing Infrastructure as Code using Terraform
- Strong scripting skills using Python
- Strong scripting skills using Bash
- Experience supporting Linux-based environments
- Experience building and maintaining CI/CD pipelines
- Experience debugging infrastructure, deployment, and networking issues with root cause analysis
- Experience supporting cloud-native applications and containerized workloads
- Familiarity with monitoring, logging, and observability tools
- Ability to gather requirements and communicate effectively with software engineers and non-infrastructure stakeholders
- Customer-first troubleshooting mindset and collaborative teamwork
- Ability to work Central or Eastern US business hours
- Reliable internet connection, webcam, and microphone for remote collaboration
- Experience mentoring junior engineers
- Experience with Kubernetes, EKS, ECS, Docker, or container orchestration
- Experience with Jenkins, GitHub, CodeDeploy or similar CI/CD tooling
- Experience with observability platforms (DataDog, OpenTelemetry, ELK, New Relic, Sentry)
- Experience with additional AWS services (Lambda, Aurora, DynamoDB, SQS, SNS, Kinesis, CloudFront, CloudFormation)
- Experience with cloud networking, routing, and VLANs
- Experience with Azure or Google Cloud Platform
- Experience administering Windows Servers, Active Directory, or ASP.NET deployments
- Software development experience in any programming language
Software Mind Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Software Mind and has not been reviewed or approved by Software Mind.
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Fair & Transparent Compensation — Pay is considered competitive for core hiring markets, with “good salary” cited in multiple locales. Public salary snapshots provide a baseline that helps candidates assess offers and negotiations.
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Flexible Benefits — Remote or hybrid options are prominently highlighted, and a remote‑work program is publicly noted alongside positively cited work‑from‑home experiences. Flexibility around schedules and location is presented as part of the package.
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Wellbeing & Lifestyle Benefits — Private medical care, language classes, sports/fitness support, and learning initiatives are listed for several Central/Eastern European locations, with occasional workation perks promoted. These lifestyle‑oriented offerings complement base pay and can enhance perceived total rewards.
Software Mind Insights
What We Do
Software Mind is a global digital transformation partner with operations throughout Europe, the US and LATAM. Driven by tech and empowered by people, we provide companies with software engineers and autonomous, cross-functional development teams who manage software life cycles from ideation to release and beyond. For over 20 years we’ve been enriching organizations with the talent they need to boost scalability, drive dynamic growth and bring disruptive ideas to life. Our top-notch engineering teams combine ownership with leading technologies, including cloud, AI, data science and embedded software to accelerate digital transformations and boost software delivery. A culture, driven by trust, that embraces openness, craves more and acts with respect enables our experts to create evolutive solutions that support scale-ups, unicorns and enterprise-level companies around the world.
