Company Description
We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!
Job Description
Project - the aim you'll have
We are seeking a Technical Support Engineer to join a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers. We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over-the-phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.
If you enjoy working with cutting-edge technologies in a fast-paced environment this opportunity is for you!
Qualifications
Expectations - the experience you need
- 3+ years of application/software technical support experience.
- 2+ years of SaaS solutions experience.
- Experience in troubleshooting, replicating, and testing solutions.
- Positive, solutions-oriented mindset.
- Demonstrated ability to solve complex problems and critical thinking skills.
- Customer service oriented.
- Strong written, verbal, and troubleshooting skills.
What you will do
- Reproduce customer issues and experience testing for different outcomes.
- Work and inbound email support queue (Zendesk)
- Liaise between sales, customer success, language access (you’ll learn what that means), and customers to address concerns and advocate internally.
- Troubleshoot various hardware and software setups.
- Seek understanding and share what you learn with other members of the team and company.
Our benefits
- Educational resources
- Flexible schedule and Work From Anywhere
- Referral Program
- Supportive and chill atmosphere
Position at: Software Mind Latam
Additional Information
Top Skills
What We Do
Software Mind is a global digital transformation partner with operations throughout Europe, the US and LATAM. Driven by tech and empowered by people, we provide companies with software engineers and autonomous, cross-functional development teams who manage software life cycles from ideation to release and beyond.
For over 20 years we’ve been enriching organizations with the talent they need to boost scalability, drive dynamic growth and bring disruptive ideas to life. Our top-notch engineering teams combine ownership with leading technologies, including cloud, AI, data science and embedded software to accelerate digital transformations and boost software delivery.
A culture, driven by trust, that embraces openness, craves more and acts with respect enables our experts to create evolutive solutions that support scale-ups, unicorns and enterprise-level companies around the world.
