Job Description – Audio Visual (A/V) Support Engineer
Job Title: Audio Visual (A/V) Support Engineer
Location: Customer Site (Onsite)
Experience: 3-6 Years
Employment Type: Full-Time
Shift: Business Hours with flexibility for event and executive support
Role Overview
The Audio Visual (A/V) Support Engineer is responsible for supporting, maintaining, and troubleshooting conference room technologies, collaborative meeting platforms, digital signage, and multimedia systems across customer locations. The role requires strong technical expertise in A/V equipment, excellent customer service skills, and the ability to provide white-glove support for executive meetings, boardroom events, and business-critical conferences.
________________________________________
Key Responsibilities
Conference Room & Meeting Support
• Provide operational support for meeting rooms, boardrooms, training rooms, and collaboration spaces.
• Ensure all conference room equipment is functional and meeting-ready before scheduled meetings.
• Support Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Rooms, and other collaboration platforms.
• Perform pre-meeting checks and proactive room readiness validation.
• Provide real-time support during business-critical meetings and executive sessions.
• Troubleshoot audio, video, screen-sharing, and connectivity issues during meetings.
Audio Visual Equipment Support
• Configure, maintain, and troubleshoot:
o Video conferencing systems
o Cameras and PTZ cameras
o Audio DSPs
o Wireless presentation systems
o Projectors and displays
o Interactive touch panels
o Digital signage solutions
o Microphones and speaker systems
• Perform hardware replacements and minor repairs when required.
• Coordinate warranty and vendor support for faulty equipment.
Executive & VIP Support
• Provide white-glove support for executive leadership meetings.
• Support board meetings, customer presentations, town halls, and special events.
• Ensure seamless operation of A/V equipment during critical business sessions.
• Act as the primary technical contact during executive meetings.
Event & Collaboration Support
• Support hybrid meetings involving onsite and remote participants.
• Assist with webinars, live events, training sessions, and company broadcasts.
• Manage audio/video setup for events and presentations.
• Coordinate with event organizers and business stakeholders.
Incident & Service Request Management
• Log and track incidents through ServiceNow or designated ITSM tools.
• Ensure timely resolution within agreed SLAs.
• Escalate complex issues to vendors or specialized support teams.
• Maintain accurate documentation of incidents and resolutions.
Preventive Maintenance
• Conduct periodic health checks of conference rooms and A/V equipment.
• Perform firmware and software updates.
• Maintain inventory of A/V assets and spare equipment.
• Identify recurring issues and recommend improvements.
Documentation & Knowledge Management
• Create and maintain room setup documentation and support guides.
• Update knowledge articles and standard operating procedures.
• Maintain asset inventory and configuration records.
________________________________________
Required Technical Skills
• Microsoft Teams Rooms (MTR)
• Zoom Rooms
• Cisco Webex Meeting Rooms
• Poly, Logitech, Crestron, Cisco, and Yealink solutions
• Audio DSP troubleshooting
• Digital Signage Platforms
• HDMI, DisplayPort, USB-C, AV over IP
• Structured Cabling
• Video Conferencing Systems
• Windows 10/11 Administration
• Basic Network Troubleshooting
• ServiceNow or ITSM Tools
________________________________________
Preferred Qualifications
• Bachelor's Degree or Diploma in IT, Electronics, Telecommunications, or related field.
• 3-6 years of Audio Visual Support experience.
• Experience supporting enterprise collaboration environments.
• ITIL Foundation Certification.
• AVIXA CTS (Certified Technology Specialist) certification preferred.
• Experience in executive and boardroom support environments.
________________________________________
Key Competencies
• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving and troubleshooting skills
• Attention to detail
• Time management
• Executive presence and professionalism
• Ability to perform under pressure during live events
________________________________________
Key Performance Indicators (KPIs)
• Meeting Room Availability
• SLA Compliance
• First-Time Resolution Rate
• Customer Satisfaction (CSAT)
• A/V System Uptime
• Executive Support Satisfaction
• Preventive Maintenance Compliance
• Incident Resolution Time
Preferred Language Skills (Swiss Customer Environment)
• French (Mandatory)
• Spanish (Mandatory)
• English (Mandatory)
ResponsibilitiesJob Description – Audio Visual (A/V) Support Engineer
Job Title: Audio Visual (A/V) Support Engineer
Location: Customer Site (Onsite)
Experience: 3-6 Years
Employment Type: Full-Time
Shift: Business Hours with flexibility for event and executive support
Role Overview
The Audio Visual (A/V) Support Engineer is responsible for supporting, maintaining, and troubleshooting conference room technologies, collaborative meeting platforms, digital signage, and multimedia systems across customer locations. The role requires strong technical expertise in A/V equipment, excellent customer service skills, and the ability to provide white-glove support for executive meetings, boardroom events, and business-critical conferences.
________________________________________
Key Responsibilities
Conference Room & Meeting Support
• Provide operational support for meeting rooms, boardrooms, training rooms, and collaboration spaces.
• Ensure all conference room equipment is functional and meeting-ready before scheduled meetings.
• Support Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Rooms, and other collaboration platforms.
• Perform pre-meeting checks and proactive room readiness validation.
• Provide real-time support during business-critical meetings and executive sessions.
• Troubleshoot audio, video, screen-sharing, and connectivity issues during meetings.
Audio Visual Equipment Support
• Configure, maintain, and troubleshoot:
o Video conferencing systems
o Cameras and PTZ cameras
o Audio DSPs
o Wireless presentation systems
o Projectors and displays
o Interactive touch panels
o Digital signage solutions
o Microphones and speaker systems
• Perform hardware replacements and minor repairs when required.
• Coordinate warranty and vendor support for faulty equipment.
Executive & VIP Support
• Provide white-glove support for executive leadership meetings.
• Support board meetings, customer presentations, town halls, and special events.
• Ensure seamless operation of A/V equipment during critical business sessions.
• Act as the primary technical contact during executive meetings.
Event & Collaboration Support
• Support hybrid meetings involving onsite and remote participants.
• Assist with webinars, live events, training sessions, and company broadcasts.
• Manage audio/video setup for events and presentations.
• Coordinate with event organizers and business stakeholders.
Incident & Service Request Management
• Log and track incidents through ServiceNow or designated ITSM tools.
• Ensure timely resolution within agreed SLAs.
• Escalate complex issues to vendors or specialized support teams.
• Maintain accurate documentation of incidents and resolutions.
Preventive Maintenance
• Conduct periodic health checks of conference rooms and A/V equipment.
• Perform firmware and software updates.
• Maintain inventory of A/V assets and spare equipment.
• Identify recurring issues and recommend improvements.
Documentation & Knowledge Management
• Create and maintain room setup documentation and support guides.
• Update knowledge articles and standard operating procedures.
• Maintain asset inventory and configuration records.
________________________________________
Required Technical Skills
• Microsoft Teams Rooms (MTR)
• Zoom Rooms
• Cisco Webex Meeting Rooms
• Poly, Logitech, Crestron, Cisco, and Yealink solutions
• Audio DSP troubleshooting
• Digital Signage Platforms
• HDMI, DisplayPort, USB-C, AV over IP
• Structured Cabling
• Video Conferencing Systems
• Windows 10/11 Administration
• Basic Network Troubleshooting
• ServiceNow or ITSM Tools
________________________________________
Preferred Qualifications
• Bachelor's Degree or Diploma in IT, Electronics, Telecommunications, or related field.
• 3-6 years of Audio Visual Support experience.
• Experience supporting enterprise collaboration environments.
• ITIL Foundation Certification.
• AVIXA CTS (Certified Technology Specialist) certification preferred.
• Experience in executive and boardroom support environments.
________________________________________
Key Competencies
• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving and troubleshooting skills
• Attention to detail
• Time management
• Executive presence and professionalism
• Ability to perform under pressure during live events
________________________________________
Key Performance Indicators (KPIs)
• Meeting Room Availability
• SLA Compliance
• First-Time Resolution Rate
• Customer Satisfaction (CSAT)
• A/V System Uptime
• Executive Support Satisfaction
• Preventive Maintenance Compliance
• Incident Resolution Time
Preferred Language Skills (Swiss Customer Environment)
• French (Mandatory)
• Spanish (Mandatory)
• English (Mandatory)
QualificationsJob Description – Audio Visual (A/V) Support Engineer
Job Title: Audio Visual (A/V) Support Engineer
Location: Customer Site (Onsite)
Experience: 3-6 Years
Employment Type: Full-Time
Shift: Business Hours with flexibility for event and executive support
Role Overview
The Audio Visual (A/V) Support Engineer is responsible for supporting, maintaining, and troubleshooting conference room technologies, collaborative meeting platforms, digital signage, and multimedia systems across customer locations. The role requires strong technical expertise in A/V equipment, excellent customer service skills, and the ability to provide white-glove support for executive meetings, boardroom events, and business-critical conferences.
________________________________________
Key Responsibilities
Conference Room & Meeting Support
• Provide operational support for meeting rooms, boardrooms, training rooms, and collaboration spaces.
• Ensure all conference room equipment is functional and meeting-ready before scheduled meetings.
• Support Microsoft Teams Rooms, Zoom Rooms, Cisco Webex Rooms, and other collaboration platforms.
• Perform pre-meeting checks and proactive room readiness validation.
• Provide real-time support during business-critical meetings and executive sessions.
• Troubleshoot audio, video, screen-sharing, and connectivity issues during meetings.
Audio Visual Equipment Support
• Configure, maintain, and troubleshoot:
o Video conferencing systems
o Cameras and PTZ cameras
o Audio DSPs
o Wireless presentation systems
o Projectors and displays
o Interactive touch panels
o Digital signage solutions
o Microphones and speaker systems
• Perform hardware replacements and minor repairs when required.
• Coordinate warranty and vendor support for faulty equipment.
Executive & VIP Support
• Provide white-glove support for executive leadership meetings.
• Support board meetings, customer presentations, town halls, and special events.
• Ensure seamless operation of A/V equipment during critical business sessions.
• Act as the primary technical contact during executive meetings.
Event & Collaboration Support
• Support hybrid meetings involving onsite and remote participants.
• Assist with webinars, live events, training sessions, and company broadcasts.
• Manage audio/video setup for events and presentations.
• Coordinate with event organizers and business stakeholders.
Incident & Service Request Management
• Log and track incidents through ServiceNow or designated ITSM tools.
• Ensure timely resolution within agreed SLAs.
• Escalate complex issues to vendors or specialized support teams.
• Maintain accurate documentation of incidents and resolutions.
Preventive Maintenance
• Conduct periodic health checks of conference rooms and A/V equipment.
• Perform firmware and software updates.
• Maintain inventory of A/V assets and spare equipment.
• Identify recurring issues and recommend improvements.
Documentation & Knowledge Management
• Create and maintain room setup documentation and support guides.
• Update knowledge articles and standard operating procedures.
• Maintain asset inventory and configuration records.
________________________________________
Required Technical Skills
• Microsoft Teams Rooms (MTR)
• Zoom Rooms
• Cisco Webex Meeting Rooms
• Poly, Logitech, Crestron, Cisco, and Yealink solutions
• Audio DSP troubleshooting
• Digital Signage Platforms
• HDMI, DisplayPort, USB-C, AV over IP
• Structured Cabling
• Video Conferencing Systems
• Windows 10/11 Administration
• Basic Network Troubleshooting
• ServiceNow or ITSM Tools
________________________________________
Preferred Qualifications
• Bachelor's Degree or Diploma in IT, Electronics, Telecommunications, or related field.
• 3-6 years of Audio Visual Support experience.
• Experience supporting enterprise collaboration environments.
• ITIL Foundation Certification.
• AVIXA CTS (Certified Technology Specialist) certification preferred.
• Experience in executive and boardroom support environments.
________________________________________
Key Competencies
• Strong customer service orientation
• Excellent verbal and written communication
• Problem-solving and troubleshooting skills
• Attention to detail
• Time management
• Executive presence and professionalism
• Ability to perform under pressure during live events
________________________________________
Key Performance Indicators (KPIs)
• Meeting Room Availability
• SLA Compliance
• First-Time Resolution Rate
• Customer Satisfaction (CSAT)
• A/V System Uptime
• Executive Support Satisfaction
• Preventive Maintenance Compliance
• Incident Resolution Time
Preferred Language Skills (Swiss Customer Environment)
• French (Mandatory)
• Spanish (Mandatory)
• English (Mandatory)
About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Skills Required
- Microsoft Teams Rooms (MTR)
- Zoom Rooms
- Cisco Webex Meeting Rooms
- Poly, Logitech, Crestron, Cisco, Yealink hardware familiarity
- Audio DSP troubleshooting
- Digital Signage platforms
- HDMI, DisplayPort, USB-C, AV over IP
- Structured cabling
- Video conferencing systems support
- Windows 10/11 administration
- Basic network troubleshooting
- ServiceNow or other ITSM tool experience
- 3-6 years Audio Visual support experience
- French language (mandatory)
- Spanish language (mandatory)
- English language (mandatory)
- Onsite customer-site work (onsite support)
- Bachelor's degree or diploma in IT/Electronics/Telecommunications
- ITIL Foundation certification
- AVIXA CTS (Certified Technology Specialist)
- Experience supporting enterprise collaboration environments
- Experience in executive and boardroom support
Zensar Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.
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Retirement Support — A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
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Wellbeing & Lifestyle Benefits — Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
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Parental & Family Support — Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.
Zensar Technologies Insights
What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
