You will bring your expertise and proficiency in research, design, and customer advocacy to an established UX/UI team. This position is responsible for conducting user research, interviews, and surveys and translating them into sitemaps: user flows, customer journey maps, wireframes, mockups, and prototypes. This role will work closely with front-end development teams for a wide range of Smile Digital Health solutions, including, but not limited to, our suite of Clinical Reasoning solutions as well as contributing to our Next Generation designs and facilitating the entire process from design to code.
You will also be a key contributor and maintainer of our in-house UX Style Framework and will be responsible for ensuring it is applied consistently across your projects..
Responsibilities:
User Research
Lead and participate in qualitative and quantitative research methods
Synthesize research findings and translate them into actionable design requirements
- Solution Design
- Lead and participate in discovery sessions and evaluate user requirements in collaboration with product owners, project managers, business leads and customer success teams.
Lead, participate and assist with UX projects through all phases of product development, ship, and iterate.
Illustrate design ideas using mockups, storyboards, process flows and sitemaps.
Specify designs through wireframes and prototypes to communicate with engineers, customers and others.
Build complex workflows and navigation.
Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience.
Contribute to Smile’s UX processes and practices, and stay on top of current methods and practices.
Customer Advocacy
Determine user needs from business requirements and tech constraints.
Ability to advocate for design thinking and user-centered design principles within the organization.
Validate user flows and prototypes with user proxies and end-users
Deep understanding of accessibility guidelines and best practices.
Ability to design inclusive experiences that cater to diverse user needs, including users with disabilities.
Requirements:
5+ years of industry experience as a UX/ UI Designer or similar role, post secondary education is preferred.
Experience within an Agile SCRUM team.
Strong portfolio that demonstrates a deep understanding of what it takes to create valuable and meaningful experiences.
Critical thinking and problem-solving skills with the ability to transform ideas into clear and impactful design solutions and flows.
Excellent communication skills, familiar with standard design methodologies.
Proven Visual Design skills to create clear visual hierarchies in user interfaces.
Knowledge of different qualitative user experience methods and tools, e.g. usability testing, remote testing, and when to apply them
Familiarity with interaction design and information architecture
Highly proficient in Figma including working with components/design systems, variables, and interactive prototyping
Significant experience building and maintaining design systems
Experience in user research and research methodologies.
Experience in healthcare design is considered an asset.
Experience designing for common front-end frameworks, such as Bootstrap, Angular, and React
Experience working with front-end developers to ensure accuracy of implemented designs
Good to have:
Existing knowledge of FHIR and clinical data workflows between payers and providers.
Existing knowledge of clinical measures in the US
Existing knowledge of analytics and non-relational data
Experience with custom designs that extend the functionality of standard front-end frameworks, such as GoJS, JointJS or React Diagrams
Additional Information:
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
Top Skills
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
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