Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the RoleAs a User Experience Researcher, you will design and execute foundational, exploratory, and evaluative research, contributing to both Creator and Viewer experiences across Twitch. You will partner closely with senior researchers along the way and collaborate with product managers, UX designers, data scientists and engineers. You will report to the Director of UX Research within our Central Research Team.
You Will:- Execute studies to help product teams identify user needs, evaluate concepts and prototypes, and gather feedback and iterate.
- Collaborate closely with other researchers and research management on study design and insight communication.
- Inform the product design and strategy of Twitch products by translating data into insights that have clear and actionable implications for product development
- Experience with a variety of qualitative research methods, such as semi-structured interviews, usability studies, contextual inquiries, diary studies, and other approaches.
- Expertise in survey sampling, questionnaire design, and applied statistics for survey analysis.
- A thorough understanding of the product design and development process and how research informs different kinds of decisions.
- Familiarity with industry tools for moderated and unmoderated research, survey creation, and analytics.
- You have an advanced degree in Human Factors, Sociology, Anthropology, HCI, Ergonomics, or another related field.
- You already know a lot about online communities, online video, video games, or Twitch.
- Experience with data manipulation tools and statistical analysis packages (R/Python/Stata).
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Job ID: TW8785
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. This position will remain open until filled. For more information, please visit https://www.twitch.tv/jobs/en/#learn-more. Applicants should apply via our internal or external career site.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
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What We Do
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and a lot more. It’s a place where millions of people come together live every day to chat, interact, and make their own entertainment together.
Why Work With Us
We’re all about community, inside and out. Working here, you’ll find your coworkers are eager to team up, collaborate, and smash (or elegantly solve) problems together. We speak our own language (don’t worry, you’ll learn it), we have a club for everything, and we host an annual IRL party, TwitchCon, for our community of fans and creators.
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