UX Researcher

BLN24 is an award winning digital creative agency that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance strategic and technical operations.Overview:UX Researchers at BLN24 are responsible for helping our clients empathize and learn about their users to provide truly impactful solutions. Following Human-Centered Design principes, researchers help discover the foundational insights necessary to solve the toughest problems our clients face. Researchers help serve as the voice of the user, focusing on both qualitative and quantitative data to bring to tell stories about their experiences with different products or services.
Roles and Responsibilities:

• Plan, design and carry out research activities with users that provide our clients a deep understanding of the people that use their services and captures real stories to help build empathy.
• Turn research data into clear findings that inform decisions on potential solutions, involving clients and partners in analysis and synthesis to increase consensus and challenge assumptions.
• Activities may include, but not limited to: interviews, listening sessions, focus groups, and/or surveys, as appropriate.
• Experience conducting usability testing, including developing a research plan, handling recruitment, then conducting sessions and drafting research report.
• Background in both qualitative and quantitative research preferred.
• Experience working in a product team environment that includes close collaboration with stakeholders, product, engineering, and design teams.
• Directly interfacing with team members and clients to understand their needs, manage their expectations, and communicate the most pertinent results to them in a way that is useful and easy to understand.
• Communicating with individuals at various government agencies and policy offices to understand their informational needs and gain access to data sources.
• A minimum of four years of experience (post-degree) in a researcher role
• Professional experience working with diverse data sources, including survey, personnel, and administrative data. 
• Able to understand various data structures and common methods in data transformation.
• Ability to work independently without close supervision and as a team member.
• Demonstration of excellent verbal and written communications skills.
• Applicants may be subject to a low-level government security investigation and must meet eligibility criteria for access to sensitive information.
• US Citizenship is required as this position will be on a Federal Government project.

What BLN24 brings to the Game:
BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.
You can join one of the fastest growing companies headquartered in the Washington DC Metro Area. We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.
Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.
We offer competitive benefits including: 401(k), Healthcare, learning and development opportunities, and more.
BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.