UX Researcher

We are looking for a thoughtful and experienced UX Researcher II with a proven track record of constructing and delivering impactful research to join our growing team! The ideal candidate will have experience executing research at all stages of the end-to-end design process and be a fierce advocate for our members and their experiences. 

Our research philosophy is to appropriately balance speed and efficiency with rigor, while ensuring we maintain curiosity, empathy, and a passion for solving problems. Collaboration and stellar communication with cross-functional partners, including product managers and designers, is absolutely critical. You’re a strong fit for this role if you’re comfortable independently scoping and executing both evaluative and generative research, leveraging insights to inform and influence decision-making, and open to learning and growing.

What you’ll do:

• Design and execute research studies using a variety of methods including usability testing, in-depth interviews, diary studies, etc.
• Own the end-to-end research process within your domain including prioritizing & scoping, recruiting participants, collecting data, synthesizing and analyzing data, and delivering findings.
• Partner closely with cross-functional team members in identifying key research objectives and questions to address research needs across the product lifecycle.
• Translate research findings into actionable insights, and strategic narratives through compelling storytelling and creative artifacts, reports, and read-outs.
• Communicate research findings, insights, and recommendations clearly and effectively to key stakeholders, including senior leadership.

What you have:

• 2-4 years of relevant experience in UX Research, Design Research, or Human Factors Engineering.
• Bachelor’s, Master’s, or PhD in Psychology, Human Factors, HCI, Anthropology, or related field.
• Strong proficiency with qualitative or mixed-methods research and executing both evaluative and generative studies.
• A portfolio or case studies highlighting your end-to-end research process and the impact your work had on an organization, team, product, and/or feature.
• Excellent communication skills with the ability to effectively collaborate with and influence stakeholders.
• Experience with remote testing tools (e.g., dscout, UserTesting, UserZoom, etc.).
• A deep curiosity and passion for uncovering user needs, motivations, behaviors, and pain points.
• Bonus points for having comfort/familiarity with quantitative methods (e.g., surveys, log data analysis) or an interest in developing those skills

Where you’ll live:

Candidates local to the Atlanta, GA area are preferred, remote candidates will need to travel to Atlanta roughly twice per quarter. 

Benefits you’ll receive:

In addition to your great compensation package, we’ll shower you with perks including: 

• Company-subsidized medical, dental, & vision plans 
• 401(k) plan with company match
• Long-term incentives and bi-annual bonus
• Uncapped PTO to encourage a healthy work/life balance (2-week MINIMUM required!)
• Generous paid leave programs, including 16-week paid parental leave and disability benefits
• Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
• Company-wide in-person events and team outings
• Lifestyle enhancement program
• Company equipment provided (Windows & Mac options)
• Annual performance reviews with opportunities for growth and career development